If you've ever wanted to tap a ready-to-use questionnaire the same day you recognize your organization needs a survey, then help is finally at hand. Authors Paul and Kathy Connolly have designed a must-have collection of proven, reliable organizational surveys that anyone-from specialist human resources professionals to line managers and team leaders-can put to use immediately. Employee Opinion Questionnaires includes short, ready-to-use surveys organized into three groups: Use Issue-Focused Surveys to determine employee opinion on topics such as diversity, communications, and adaptability to change. Use Mission-Focused Surveys to gauge opinion on critical organizational issues, including employee alignment with mission, quality, ethics, and customer care. And use Event-Related Surveys for new hires, exit interviews, and assessing peoples' attitudes following training.
Paul M. Connolly, Ph.D., founded Performance Programs, Inc. He has more than twenty year's experience in organizational measurement and has worked with organizations of all types, sizes, and locations using multiple survey delivery and reporting methods. Kathleen Groll Connolly has worked at Performance Programs since 1991 in a variety of marketing and management capacities. Together with Paul Connolly, she has authored a number of articles and three books on human resource management. The most recent titles are Employee Surveys: Practical and Proven Methods, Samples, Examples and The Employee Survey Question Guidebook.
CD-ROM Contents.Introduction: How to Get the Most from This Resource.1. What Is a Quick Questionnaire? And When Should You Use One?Short Surveys in Organizational Measurement.Exhibit 1.1: Questionnaires Presented in This Book.Customized Questionnaires versus Standard Questionnaires.Exhibit 1.2: Comparison of a Full-Length Employee Survey with a Short, Focused Survey.Exhibit 1.3: General Norm versus Results for Your Organization.Limitations of Surveys Performed by In-House Staff.How to Find a Questionnaire.Next Steps After Selecting a Survey.2. Top Employee Survey Questions.Employee Opinion Norms.Ten Frequently Asked Employee Survey Questions.Exhibit 2.1: Ten Frequently Asked Employee Survey Questions.Ten Questions with the Least Favorable Response.Exhibit 2.2: Ten Least Favorable Employee Survey Questions.Ten Questions with the Most Favorable Response.Exhibit 2.3: Ten Most Favorable Employee Survey Questions.Questionnaire 1. Employee Opinion Survey on Employee Morale.3. Selecting an Appropriate Survey.Exhibit 3.1: Survey Selection Grid.4. Surveys That Focus on Issues.Benefits.Organizational Change.Employee Engagement.Communications.Compensation.Coworker Relations.Fairness and Diversity.The Individual Employee's Manager.Management.Job Satisfaction.Workplace Resources and Safety.Questionnaire 2: Employee Opinion Survey on Employee Benefits.Questionnaire 3: Employee Opinion Survey on Organizational Change.Questionnaire 4: Employee Opinion Survey on Employee Engagement.Questionnaire 5: Employee Opinion Survey on Communications.Questionnaire 6: Employee Opinion Survey on Compensation.Questionnaire 7: Employee Opinion Survey on Coworker Relations.Questionnaire 8: Employee Opinion Survey on Fairness and Diversity.Questionnaire 9: Employee Opinion Survey on the Individual Employee's Manager.Questionnaire 10: Employee Opinion Survey on Management.Questionnaire 11: Employee Opinion Survey on Job Satisfaction.Questionnaire 12: Employee Opinion Survey on Workplace Resources and Safety.5. Mission Alignment Surveys.Organizational Mission and Values.Innovation and Creativity.Quality Practices.Customer Care.Ethics.Questionnaire 13: Employee Opinion Survey on Organizational Mission and Values.Questionnaire 14: Employee Opinion Survey on Innovation and Creativity.Questionnaire 15: Employee Opinion Survey on Quality Practices.Questionnaire 16: Employee Opinion Survey on Customer Care.Questionnaire 17: Employee Opinion Survey on Ethics.6. Event-Related Surveys.New Employee Survey.Exit Survey.Training Effectiveness Survey.Questionnaire 18: New Employee Survey.Questionnaire 19: Exit Survey.Questionnaire 20: Training Effectiveness Survey.7. Planning the Survey.How Do We Assign Responsibility for the Survey?How Do We Select Respondents?How Can We Build Anonymity and Confidentiality into the Process?Exhibit 7.1: The Mechanics of Confidentiality.How Should We Plan the Feedback Phase?How Can We Win Support from Managers Whose Departments Are Included?Exhibit 7.2: Sample Order of Distribution of Survey Results.What Should We Say in an Awareness Campaign?Exhibit 7.3: Sample Communications Survey Awareness Letter for a Large Organization.Exhibit 7.4: Sample Morale Survey Awareness Letter for a Small, Fast-Growing Organization.Exhibit 7.5: Announcement Letter in Question-and-Answer Format.Exhibit 7.6: Presurvey Checklist.8. Customizing Your Questionnaire.Should We Get Employee Input About Questionnaire Topics?Can We Change Items in This Book?Exhibit 8.1: Example of a Customized Quick Questionnaire.How Do We Write Our Own Questionnaire Items?Exhibit 8.2: Best Practices in Questionnaire Development.Exhibit 8.3: Examples of Effective and Ineffective Wording.How Many Questions Do We Need?What Types of Questions Should Be Included?Exhibit 8.4: Comparison of Observational and Judgmental Questions.Should We Pretest the Questionnaires?Can We Combine Items from Several of These Surveys?Can the Quick Questionnaires Be Combined to Create a Full-Length Employee Survey?Can We Add Open-Ended Questions to the Questionnaires?Can We Use a Different Response Scale?Exhibit 8.5: Five-Point Likert Agreement Scale.Should We Add Open-Ended Questions or Comments?What Demographics Should We Use?Exhibit 8.6: Examples of Demographic Elements.What About Multinational Questionnaires?9. Report Preparation and Data Interpretation.What Are Standard Elements of an Employee Survey Report?Exhibit 9.1: Example of Most Favorable Survey Items.Exhibit 9.2: Example of Least Favorable Survey Items.0Exhibit 9.3: Overall Company Report.Exhibit 9.4: Example of Additional Analysis: Company Comparison with General Industry Norms.How Do We Set Standards for Interpretation?How Should We Interpret Neutral Ratings?What Are Some Approaches to Reviewing the Data?What Are Some Approaches to Reviewing the Comments?What Are the Rules of Rounding?What Software Features Are Required to Produce Reports?10. Feedback and Action Planning.How Should Feedback Meetings Be Structured?Exhibit 10.1: Sample Agenda for Employee Feedback Meeting.Exhibit 10.2: Sample Agenda for Action Planning Meeting.What Are Some Tips for Surviving the Dynamics of Feedback Meetings?Exhibit 10.3: Survey Action Follow-Up.Exhibit 10.4: Sample Survey Feedback Action Plan for a Software Engineering Department.What Happens When Difficult Situations Arise?What Are Some Tips for Action Planning?Epilogue.Glossary.About the Authors.How to Use the CD-ROM.