The second edition of this innovative core textbook spans the service and manufacturing sectors, equipping readers to grasp and overcome the core challenges faced in planning, designing and implementing operations. The prestigious and well-respected author team takes a `tasks and challenges' approach that marries theory to their extensive practical experience of running operations in high-profile business settings while reflecting their clear vision and personal philosophy of operations management. Packed with engaging learning features that truly bring the subject to life, the text provides a concise and real-world orientated look at the key parts of an operations manager's job.
This textbook is an ideal course text for undergraduate, postgraduate and MBA students taking a module in operations management or manufacturing/services operations.
Terry Hill is Emeritus Fellow at the University of Oxford and an Affiliate Professor at Ohio State University and Milan Polytechnic. He is a leading international figure in the field of operations management and operations strategy. Terry spent many years in operations management and continues to work as a consultant. Alex Hill is Principal Lecturer at Kingston University and Associate Fellow at the University of Oxford. Prior to moving into university education, he worked extensively in industry and researches and consults in a wide range of service and manufacturing organisations.
PART ONE: INTRODUCTION.- 1 Managing Operations.- 2 Operations Strategy.- PART TWO: DESIGNING AND DELIVERING SERVICES AND PRODUCTIONS.- 3 Designing Services and Products.- 4 Delivering Services.- 5 Making Products.- 6 Location and Layout.- PART THREE: MANAGING OPERATIONS.- 7 Managing Capacity.- 8 Scheduling and Executing Operations.- 9 Managing Inventory.- 10 Managing Quality.- 11 Managing the Supply Chain.- PART FOUR: IMPROVING OPERATIONS.- 12 Improving operations.