Essential Telephoning in English Teacher's book

Essential Telephoning in English Teacher's book

By: Tony Garside (author), Barbara Garside (author)Paperback

Up to 2 WeeksUsually despatched within 2 weeks

Description

Essential Telephoning in English is a short skills course for adult learners of Business and general English. Its 11 core units cover a wide range of communication skills such as beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information. The course enables learners to check their progress with three consolidation units as well as an end-of-course review unit. It has been designed primarily for use in class but is also suitable for self-study.

Contents

Unit 1: Answering the phone; Unit 2: Beginning a call; Unit 3: Ending a call; Unit 4: Consolidation Plus; Unit 5: Connecting people; Unit 6: Message 1; Unit 7: Message 2; Unit 8: Consolidation Plus; Unit 9: Communication problems; Unit 10: Appointments and arrangements; Unit 11: Recorded information; Unit 12: Messages 3; Unit 13: Consolidation Plus; Unit 14: A telephone conference; Unit 15: Review.

Product Details

  • ISBN13: 9780521783897
  • Format: Paperback
  • Number Of Pages: 82
  • ID: 9780521783897
  • weight: 160
  • ISBN10: 0521783895

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

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