Evaluating Investment in Workplace Learning and Development: Demonstrate the Contribution of Skills Development to Organizational Goals and the Bottom

Evaluating Investment in Workplace Learning and Development: Demonstrate the Contribution of Skills Development to Organizational Goals and the Bottom

By: Jack J. Phillips (author), Jane Massy (author)Paperback

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Questions are being increasingly asked about the value and impact of learning and development investments; reasonable questions but ones that are difficult but not impossible to answer. There has been a significant growth in interest around the world in evaluation, in learning to measure learning and development programme impact and in good practice in reporting learning investment results in business terms. Measuring the impact of workplace learning and development on organisational goals is essential if investment is to be justified. This book focuses on European learning and development systems, practices, and organisational structures and recognises the specific challenges of implementing the methodology in different European countries. It incorporates practical case studies and the experience of implementations in European organisations, public as well as private. Jack Phillips has developed the gold standard of ROI and measurement methodologies in workplace learning and development and he is globally recognised as the leading expert. Jane Massy is a leading expert in evaluation of education and training in Europe. The significant value of this book is that it brings Jack's model and expertise together with someone who is evaluating learning in European public and private organisations and has over a decade of experience of evaluation in education and training.

About Author

Jack J. Phillips, PhD, is a world-renowned expert on measurement and evaluation and chair of the ROI Institute, Inc., which provides consulting services, workshops and keynote addresses for Fortune 500 companies and major organizations around the world. He developed the ROI MethodologyT, a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources and technology programs and is used worldwide by corporations, governments and non-profit organizations. His expertise in measurement and evaluation is based on nearly thirty years of corporate experience in five industries. He has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university. Phillips is the author or editor of more than 30 books and more than 100 articles.


Preface Acknowledgements 1. Measuring the return on investment - key issues and trends in Europe. Trends in evaluation and measurement in workplace learning and development in Europe, drivers, readiness, types of organisations using the methodology, why this is occurring, the benefits and challenges. Includes trends in public bodies, intermediaries in training and skills development, social partner attitudes etc. Further reading. 2. How the ROI institute model works - application in the private sector, application in the public sector including the role of learning and development intermediaries. Describes the model in detail, examples, indicators, data sources etc will all include European examples. Will have at least one public and one private sector example from two European countries. Further reading. 3. Collecting data and working with key stakeholders to identify and develop internal and external data sources. Will look at the availability in European countries of industry/sectoral data, labour market data, organisational standard values, and building new data sets. Some issues around barriers - the role of social partners, data privacy. Further reading. 4. Data analysis. Covers use of statistics, frequency distributions, statistical measures, statistical Inference, statistical deception, summary, discussion questions. Further reading. 5. Isolating the effects of workplace learning and development. The need for isolation. Isolation techniques. Analysis of frequency of use of different techniques and addressing questions that arise. Further reading. 6. Converting data to monetary benefits. What to convert and when. Why convert. Techniques for converting. Validating conversion methods, engaging with key stakeholders to ensure support. Using estimates - the issues. The public sector - getting agreement on what can and can't be measured. Case examples. Further reading. 7. Calculating costs. Major cost categories. Looking for cost data, building support and validating data. Working with operations and finance teams to build good data sets for a performance culture. Case examples. Further reading. 8. Calculating return. Basic issues. ROI interpretation. Case applications. Other ROI measures. Utility analysis. ROI, the profit centre and EVA. Getting over the public sector concern about using ROI. Other issues. Further reading. 9. Intangible measures Identification and linkages to organisational goals. The importance of intangibles. Typical intangibles. Case examples. Further reading. 10. Forecasting. Why forecast? Getting there. Different ways to forecast. Building experience and judgement well enough developed to do it with confidence. Case examples. Further reading. 11. Communicating results. The importance of communication. Different stakeholders and their importance. Principles of communication. Planning, developing information, scheduling, analysing reactions. Case examples with internal and external stakeholders 12. Implementation issues. Explaining the methodology. Overcoming resistance and concerns. Where concerns may arise. Who to engage and when. Understanding readiness, and preparing stakeholders. Initiation, monitoring. Just do it! Further reading. Appendices European Links and resources Cases Index About the authors

Product Details

  • ISBN13: 9780750669009
  • Format: Paperback
  • Number Of Pages: 300
  • ID: 9780750669009
  • ISBN10: 0750669004

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