Fundamentals of Care is an accessible introductory textbook for all health care assistants; assistant practitioners and social care support workers who are undertaking the newly introduced, mandatory Care Certificate, as well as offering a resource for providing care and support. Practically focused, each chapter begins with the outcomes associated with each standard, which helps contextualise and focus the reader on the content and relevance to the Care Certificate. The book also includes exercises to encourage the reader to stop, look, listen and act, thinking cap activity promotes further thinking and application to care and support provision along with case studies and resource files. Written to help the reader come to terms with the role and function of the heath and care assistants, Fundamentals of Care offers support to those undertaking the Care Certificate and to assist those who already work as health and care assistants, helping them in their quest to enhance safe and effective care.
Ian Peate OBE is Editor-in-Chief of the British Journal of Nursing, and Head of the School of Health Studies, Gibraltar.
Preface Acknowledgements How to use your textbook Chapter 1 Health and social care provision in the UK Introduction An historical view The NHS in the four countries Provision of services Regulation and monitoring of services Professional regulation Primary care services Secondary care services Tertiary care services Ambulance trusts Mental health trusts Community health services Social care and support Assessment of care needs Assessment of health needs Chapter summary Chapter 2 Working with others, teamwork Introduction Teamworking Teams and teamworking Team dynamics Barriers to effective teamworking Conflict Chapter summary Chapter 3 Understanding your role Introduction Who are you? Job description Agreed ways of working Policies and procedures Codes of conduct Responsibility Accountability Delegation Relationships Chapter summary Chapter 4 Your personal development Introduction Lifelong learning How learning takes place, learning styles Strategies to help with learning Personal development plans Appraisal Your personal development plan The personal development portfolio Supervision Training and development Core learning Giving and receiving feedback Chapter summary Chapter 5 Duty of care Introduction Duty of care Your duty of care Concerns Promoting independence Providing information The constitution, complaints, comments and compliments Raising concerns Untoward incidents Negligence Conflict Responding to conflict Chapter summary Chapter 6 Equality and diversity Introduction Legislation Equality duty Human Rights Act Defining terms Labelling, stereotyping and prejudice Inequality People with learning disabilities and those with mental health problems Cultural sensitivity Chapter summary Chapter 7 Working in a person ]centred way Introduction Working in a person ]centred way Person ]centred values Enabling Coordinated care Personalised care Person ]centred planning Supporting people Advanced care planning The environment of care Minimising discomfort, distress or pain Responding to a person s discomfort Self ]esteem Personal identity Promoting wellbeing, identity and self ]esteem Chapter summary Chapter 8 Communication Introduction Care, compassion and communication Communication Types of communication Verbal communication Non ]verbal communication Working in teams Communication and language needs Communication aids Barriers to effective communication Strategies to reduce barriers to communication Preserving confidentiality Chapter summary Chapter 9 Privacy and dignity Introduction Protecting information Disclosure Implementing respect, privacy and dignity Informed choice and choosing options Assessing risk Equality and diversity Promoting independence Chapter summary Chapter 10 Fluids and nutrition Introduction Food and drink safety Protecting people Personal protective equipment in food hygiene Nutrition and hydration The Eatwell plate Hydration Poor hydration and nutrition Helping people with their nutrition and hydration Chapter summary Chapter 11 Awareness of mental health, dementia and learning disability Introduction Mental health conditions Service provision Depression Anxiety Bipolar disorder Psychosis Dementia Learning disabilities The social model of disability Assessing and making a diagnosis Mental capacity Assessing capacity Chapter summary Chapter 12 Safeguarding adults Introduction Safeguarding Types of harm and abuse Safeguarding vulnerable adults: the principles A person ]centred approach Safeguarding Adults Boards Identifying and managing risk Suspected or disclosed abuse Reporting concerns Chapter summary Chapter 13 Safeguarding children Introduction Safeguarding and welfare Child abuse and maltreatment Impact of parents or carers on a child s health and wellbeing Types of abuse Physical abuse Emotional abuse Sexual abuse Neglect Radicalisation Trafficking Female genital mutilation (FGM) Gang abuse Children and social media The rights of the child What to do if you have concerns of suspected or alleged abuse Escalating concerns Chapter summary Chapter 14 Basic life support Introduction The heart The lungs Basic life support The AVPU scale for checking a response Cardiopulmonary resuscitation (CPR) Airway obstruction Documentation Automatic external defibrillators Chapter summary Chapter 15 Health and safety Introduction The law Health and safety policies Hazards in the workplace Workplace hazards Working with hazardous substances Reporting health and safety hazards Risk assessment Accidents and incidents Medicines Moving, handling and assisting Fire safety awareness Working safely Managing stress Chapter summary Chapter 16 Handling information Introduction Key legislation The electronic patient record Making concerns known The use of social media Chapter summary Chapter 17 Infection prevention and control Introduction Roles and responsibilities Transmission of infection The chain of infection Breaking the chain Safe disposal of waste Sharps disposal Safe management of laundry Personal protective equipment (PPE) Chapter summary Chapter 18 Questions you always wanted to ask Introduction Chapter summary Annotated bibliography Index