Today's economic climate means that anyone involved in training and development must be able to measure its effect on business performance. With a focus on costs, benefits, and return on investment, this book provides a comprehensive reference for those who are learning about or implementing an evaluation system.
This new edition is fully revised and updated to reflect current developments, with step-by-step guidance on a range of vital topics, including:
Developing a results-based approach to HRD
Data collection and measuring success
Calculating program costs and ROI
Increasing management support for HRD programs.
With end-of-chapter discussion questions and an accompanying online Instructor Guide, this fourth edition provides sound theory and practical solutions.
The Handbook of Training Evaluation and Measurement Methods is a complete and detailed reference guide suitable for HRD professionals and students in advanced courses in HRD, training evaluation, and program evaluation.
Jack J. Phillips, Ph.D., is co-founder and Chairman of ROI Institute, Inc., U.S.A. He is a world-renowned expert on measurement and evaluation. Patti P. Phillips, Ph.D., is an internationally recognized author and consultant. She is co-founder, President and CEO of ROI Institute, Inc., U.S.A.
Part I: The Measurement Imperative 1. The Need for Results-Based HRD 2. A Results-Based Approach 3. The ROI Methodology Part II: Evaluation Design Issues 4. Evaluation Research Design 5. Evaluation Instrument Design 6. Basic Statistics or Data Analysis Part III: Data Collection and Analysis 7. Measuring Inputs and Indicators 8. Measuring Reaction and Learning 9. Measuring Application and Business Impact 10. Isolating the Effects of Programs 11. Converting Data to Monetary Value 12. Identifying Intangible Measures 13. Determining Program Costs 14. Calculating the Return on Investment 15. Forecasting ROI 16. Evaluating External Resources Part IV: Implementation Issues 17. Selecting Technology 18. Communicating Program Results 19. Gaining Management Support 20. Implementing and Sustaining Evaluation