About the Author
Having served for 8 years as the Executive Director for the Shingo Institute located at Utah State University, Robert D. Miller recognized the need for and guided development of the Shingo model, as it is now constituted. Additionally, as the Executive Director and the seasoned line executive on the Shingo staff, he oversaw the development and learning pedagogy of all Shingo courses. During these years, he was responsible for the development and certification of many of the growing affiliate instructors. Under his leadership, the criteria and process for effective and honest organizational assessment evolved significantly.His greatest interest and capability lies in working with the leaders of some of the best US and global companies to assist them in understanding the Shingo model, the principles and their application, and in building sustainable cultures of excellence. Upon taking my retirement from Utah State University, he created Arches Leadership -- a fully certified Shingo affiliate organization.Miller is the principal advisor and owner or Arches Leadership LLC. The goal of Arches Leadership is always to build competence in the people and organizations that we serve, such that they become independently capable of executing and sustaining themselves over the long term at a much higher level of performance.