This edited book concerns the real practice of human factors and ergonomics (HF/E), conveying the perspectives and experiences of practitioners and other stakeholders in a variety of industrial sectors, organisational settings and working contexts. The book blends literature on the nature of practice with diverse and eclectic reflections from experience in a range of contexts, from healthcare to agriculture. It explores what helps and what hinders the achievement of the core goals of HF/E: improved system performance and human wellbeing. The book should be of interest to current HF/E practitioners, future HF/E practitioners, allied practitioners, HF/E advocates and ambassadors, researchers, policy makers and regulators, and clients of HF/E services and products.
Steven Shorrock is a chartered ergonomist and human factors specialist, and a chartered psychologist, with a background in internal and external consultancy in human factors and safety management in several industries, government, and as a researcher and educator in academia. He holds a BSc in applied psychology, an MSc (Eng) in work design and ergonomics, and a PhD in human factors in air traffic control. Steven is currently a safety and human factors specialist and European safety culture program leader at EUROCONTROL where he works in countries throughout Europe, and an adjunct senior lecturer at the University of New South Wales, School of Aviation, Sydney, Australia. Claire Williams is a chartered ergonomist and human factors specialist (C.ErgHF) providing advice and training in risk management to a wide range of industrial and government organizations. She holds a BSc in biological sciences, an MSc in ergonomics, and a PhD in ergonomics expertise. She is a senior human factors/ergonomics consultant at Human Applications and a visiting research fellow in human factors and behavior change at Derby University, Derby, United Kingdom.
Introduction. Nature of the HF/E Profession Today. Ergonomics and Ergonomists': Lessons for HF/E Practice from the Past and Present. The Nitty-Gritty of Human Factors. Human Factors and the Ethics of Explaining Failure. Human Factors and Ergonomics in the Media. HF/E Practitioner Roles. HF/E Practitioner Contexts. Integrating Research into Practice in HF/E. The Challenges of Practice-Oriented Research. HF/E Methods in Practice: The Right Tool for the Right Job. Becoming an HF/E Practitioner. HF/E Practice in Aviation: Assisting Human Performance in Aviation Operations. HF/E Practice in the Rail Industry: The Right Way, the Wrong Way and the Railway. HF/E Practice in the Oil & Gas Industry: Capital Projects and Human Capital. Human Factors in Healthcare. Challenges and Opportunities. HF/E Practice in the Nuclear Industry: Helping to Deliver Safety in a High-Hazard Industry. HF/E Practice in Military Aviation: On Time and on Target. HF/E in the Construction and Demolition Industry. HF/E Practice in Manufacturing: Integration in the Engineering Design Processes. HF/E Practice in user Experience: Demonstrating Value in a Fast-Growing Field. HF/E Practice for Consumer Product Design: Differentiating Products by Better Design. HF/E Practice in Web Engineering and Operations. HF/E Practice in Inclusive Design: making Accessibility Mainstream. HF/E Practice in Agriculture: The Challenges of Variety and Complexity. Selling `Ergonomic' Products: Different Approaches for Different Applications. Human and Organisational Factors in Regulation: Views from a Former Regulator. Communicating with Decision Makers: Getting the Board on Board. Engaging Participants in Human Factors and Ergonomics. Writing as an HF/E Practitioner. Public and Social Media Engagement for HF/E Practitioners: Outreach, Research and Networking. Afterword.