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This book provides a conceptualization of the interpersonal skills needed and offers educational experiences, exercises and simulations to help students learn, practice, and learn to know when to apply these skills. Sectional summaries, photographs, cartoons, lists of key concepts involved and questionnaires help the student to grasp the important issues and learn how to put them into practice. Examples are drawn from all walks of life to illustrate how communicating effectively involves a combination of expressing your own thoughts and feelings whilst understanding these of others. New features of this third edition include a new chapter on making decisions as a team and a revised chapter on leadership.
I. CAREER GOALS AND ATTITUDES. 1. What This Book Is About and How to Use It. 2. Choosing Career Goals. II. COOPERATING AND LEADING. 3. Cooperating with Others. 4. Taking Leadership. III. COMMUNICATING. 5. Sending and Receiving. 6. Telling People How You Feel. 7. Controlling Your Feelings. IV. MAKING DECISIONS EFFECTIVE AND CONFLICTS BENEFICIAL. 8. Making Decisions in a Team. 9. Conflict Styles and Their Uses. 10. Resolving Conflicts through discussion. V. APPLYING INTERPERSONAL SKILLS. 11. Identifying Career and Life Goals. 12. Getting a Job and Keeping It. APPENDICES: A: To the Instructor. B: Tournament Rules. C: Instructions and Answers for Selected Exercises.
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- ID: 9780134462530
3rd Revised edition
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