Human Relations: The Art and Science of Building Effective Relationships
By: Vivian McCann (author)Paperback
1 - 2 weeks availability
For courses in Adjustment, Interpersonal Behavior, and Human Relations. This text examines human relations by integrating key components of successful relationships, including internal influences on thoughts, feelings, and behaviors; external or sociocultural influences; and communication principles and skill building. Relationships are the very foundation of our lives. Whether personal or professional, our ability to understand and commuinicate effectively with the people in our lives can make the difference between a satisfying, fulfilling life and one filled with tension and frustration. With this in mind, it's suprising that so few of us take the time to critcally examine the makeup and workings of these connections. Here, with Vivian Hamilton's Human Relations: The Art and Science of Building Effective Relationships, we are given the opportunity to do so. This text examines human relations by integrating key components of successful relationships: internal influences on thoughts, feelings, and behaviors; external or sociocultural influences; and communication principles and skill building.
These main features help drive students towards better understanding and more effective communication within all of their relationships.
Chapter One: Foundations of Human Relations Why Study Human Relations? What is Context? Psychology, Science, and Human Relations Interim Summary #1 Culture: A Unifying Theme What is Culture? How Do We Define Values? The Origins of Culture Interim Summary #2 Dimensions of Culture Individualism-Collectivism Power-Distance Uncertainty Avoidance Masculinity-Femininity Interim Summary #3 Chapter Terms Chapter One Activities Chapter Two: The Self in Human Relations The First Steps: Defining and Understanding the Self Self-Concept Self-Esteem Self-Efficacy: Where Self-Concept and Self-Esteem Intersect Interim Summary #1 Developing Self-Knowledge Social Comparison Self-Perception Theory Discussing Observations and Ideas with Others The Johari Window Interim Summary #2 Self-Presentation: How (and How Much) We Show Ourselves to Others The Public Self and the Private Self Self-Monitoring Interim Summary #3 The Self Throughout Adulthood Erikson's Theory Levinson's Theory Sheehy's Theory Interim Summary #4 Chapter Terms Chapter Two Activities Chapter Three: How Personality Influences Human Relations The Psychoanalytic Perspective The Mind as an Iceberg The Three Components of Personality Defense Mechanisms Interim Summary #1 The Behaviorist Perspective Classical Conditioning Operant Conditioning Observational Learning Interim Summary #2 The Humanist Perspective Carl Rogers' Self Theory Maslow's Need Hierarchy Applying the Humanist Theory to Human Relations The Trait Theories The Big Five Theory Applying the Big Five Theory Personality Theories: The Big Picture Interim Summary #3 Chapter Terms Chapter Three Activities Chapter Four: Emotions, Stress, and Human Relations The Study of Emotion How Thoughts Influence Feelings Fantasies and Nightmares: Seven Irrational Beliefs Disputing Irrational Beliefs Interim Summary #1 Some Basic Emotions and Their Effects on Relationships Sadness Anger Happiness Interim Summary #2 Emotional Intelligence Self-Awareness Ability to Regulate Emotions Persistence Empathy Social Competencies Interim Summary #3 The Role of Stress in Human Relations The Stress Response Moderators of Stress Coping Effectively with Stress Interim Summary #4 Chapter Terms Chapter Four Activities Chapter Five: The Role of Perception in Human Relations Cognitive Biases Which Influence Our Perception The Primacy Effect False Consensus Bias The Confirmation Bias: Seeing What We Expect to See The Fundamental Attribution Error Overcoming the Fundamental Attribution Error Interim Summary #1 Individual and Group Differences Which Affect Perception Physiological Influences on Perception Cultural Influences on Perception Perception-Checking: A Remedy for Misjudgments Interim Summary #2 Memory and Perception Memory is Reconstructive The Stages of Memory Interim Summary #3 Chapter Terms Chapter Five Activities Chapter Six: Social Influence in Our Relations With Others Conformity Motives for Conformity Situational Conditions Influencing Conformity Interim Summary #1 Compliance Basic Principles of Compliance Interim Summary #2 Obedience The Milgram Experiment Situational Factors in Obedience Gender and Culture in Obedience Reflections on the Stanford Prison Experiment Interim Summary #3 Chapter Terms Chapter Six Activities Chapter Seven: Prejudice: Foundations,Causes,Effects, and Remedies 393 The Foundations of Prejudice The First Leg: Group Formation The Second Leg: Ethnocentrism The Third Leg: Stereotypes Foundations of Prejudice: A Final Word Interim Summary #1 Prejudice and Discrimination Prejudice Causes of Prejudice Discrimination Effects of Prejudice and Discrimination Overcoming Prejudice Interim Summary #2 Chapter Terms Chapter Seven Activities Chapter Eight: Principles of Effective Communication Relational Climate: Feeling Valued Confirming and Disconfirming Climates Levels of Confirmation Interim Summary #1 Basic Elements of Listening Hearing Attending Understanding Responding Overcoming Common Barriers to Listening Internal Barriers to Listening External Barriers to Listening Counterfeit Listening Styles Interim Summary #2 Authentic Listening Styles Controversial Listening Styles Helpful Listening Styles Gender and Listening Styles Tips for the Successful Application of the Principles of Listening Consider Your Goals and Your Limits Consider the Speaker's Needs Minimize Distractions Mentally Summarize Key Ideas Interim Summary #3 A Look Back at the Listening Styles of My Grad School Professors Chapter Terms Chapter Eight Activities Chapter Nine: Verbal and Nonverbal Communication Verbal Communication Language Must Be Clear Relative Language Static Language Language Must Be Responsible I-Language vs. You-Language The Three Components of an Effective I-Statement Interim Summary #1 Language Must Be Culturally Sensitive High and Low-Context Cultures Elaborate, Exacting, and Succinct Communication Styles Instrumental and Affective Communication Gender and Communication Interim Summary #2 Language Must Be Congruent: The Importance of Nonverbal Communication Types of Nonverbal Communication Culture and Nonverbal Communication Interim Summary #3 Chapter Terms Chapter Nine Activities Chapter Ten: Conflict and Conflict Resolution Conflict: Myths, Misperceptions, and Facts Myth #1: Healthy Relationships Have Little or No Conflict Myth #2: Conflict is Always Destructive Myth #3: In any Conflict, There Can Only Be One Winner Overcoming the Myths Personal Conflict Styles: The Good, The Bad, and the Ugly The Dual-Concern Model (The Good and the Bad) And Now... The Ugly: Passive Aggressive Behavior Interim Summary #1 Personality and Cultural Influences on Conflict Style Personality and Conflict Style Culture and Conflict Style Culture and Conflict Style: The Bottom Line Interim Summary #2 Reducing Defensiveness in Conflict Resolution Reducing Defensiveness in Others Reducing Our Own Defensiveness Interim Summary #3 Resolving Conflict: An Integrative Approach Step One: Identify the Problem Step Two: Set a Time and Place to Discuss the Issue Step Three: Exchange Viewpoints Step Four: Brainstorm and Analyze Options Step Five: Set a Time to Follow Up Interim Summary #4 Effective Conflict Resolution: Some Final Words Chapter Terms Chapter Ten Activities Chapter Eleven: Key concepts in Intimate Relationships What Is Love? Sternberg's Triangle Theory of Love Lee's Love Styles Interim Summary #1 Falling In Love: Attraction and Mate Selection Proximity Physical Attractiveness Similarity Attraction on the Internet: Do the Same Factors Apply? Interim Summary #2 Making Relationships Work: Keys to Healthy Long-Term Relationships Realistic Expectations Passionate and Companionate Love The Big Picture Gottman's Seven Principles Interim Summary #3 Chapter Terms Chapter Activities Chapter Twelve: Surviving and Thriving in the Workplace Leadership Trait Theory: The Great Person Theory of Leadership Interactionist Theories of Leadership Transactional vs. Transformational Leadership Cultural Issues In Leadership Interim Summary #1 Motivating People in the Workplace Intrinsic and Extrinsic Motivation Fostering Intrinsic Motivation Interim Summary #2 Creativity What Is Creativity? The Wright Brothers: A Study in Creativity Characteristics of Creative People Putting It All Together: The Role of Work in a Meaningful Life Individual and Cultural Values Applying Cultural Values to Work Individual Values and the Meaning of Work The Meaning of Work: A Summary Interim Summary #3 A Final Thought Chapter Terms Chapter Twelve Activities
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