Human Resource Management in Service Work (Management, Work and Organisations)

Human Resource Management in Service Work (Management, Work and Organisations)

By: Marek Korczynski (author)Hardback

2 - 4 weeks availability

Description

This text aims to fill a gap in the market for a book on HRM in the service sector. The focus on human resource management is important to an understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming an important, but neglected area in terms of textbooks.

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About Author

MAREK KORCZYNSKI lectures in Employment Relations at Loughborough University.

Contents

Service Work The New Service Management School Critical Perspectives on Service Work Service Work: The Customer-Oriented Bureaucracy Analysing Distinctive Types of Front Line Work Sales Work Empowerment on the Front Line? Managing Emotions Gendered Segregation and Disadvantage Trade Unions and Service Work Conclusion: Reconsidering Modern Times References

Product Details

  • publication date: 21/11/2001
  • ISBN13: 9780333774403
  • Format: Hardback
  • Number Of Pages: 256
  • ID: 9780333774403
  • weight: 511
  • ISBN10: 033377440X

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