Human Resource Management in Service Work (Management, Work and Organisations)
By: Marek Korczynski (author)Hardback
2 - 4 weeks availability
This text aims to fill a gap in the market for a book on HRM in the service sector. The focus on human resource management is important to an understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming an important, but neglected area in terms of textbooks.
MAREK KORCZYNSKI lectures in Employment Relations at Loughborough University.
Service Work The New Service Management School Critical Perspectives on Service Work Service Work: The Customer-Oriented Bureaucracy Analysing Distinctive Types of Front Line Work Sales Work Empowerment on the Front Line? Managing Emotions Gendered Segregation and Disadvantage Trade Unions and Service Work Conclusion: Reconsidering Modern Times References
Number Of Pages:
- ID: 9780333774403
- Saver Delivery: Yes
- 1st Class Delivery: Yes
- Courier Delivery: Yes
- Store Delivery: Yes
Prices are for internet purchases only. Prices and availability in WHSmith Stores may vary significantly
© Copyright 2013 - 2016 WHSmith and its suppliers.
WHSmith High Street Limited Greenbridge Road, Swindon, Wiltshire, United Kingdom, SN3 3LD, VAT GB238 5548 36