Human Resource Management in the Hospitality and Tourism Industry: Guide to Personnel Management in the Hotel and Catering Industries (2nd Revised edi

Human Resource Management in the Hospitality and Tourism Industry: Guide to Personnel Management in the Hotel and Catering Industries (2nd Revised edi

By: Michael Riley (author)Paperback

More than 4 weeks availability


This fully updated and expanded second edition of Human Resource Management examines the role of human resource management in the hospitality and tourism industry. The subject is approached from four perspectives: * the social psychology of managing people * the economics of labour * the practical techniques * strategy. The author argues that labour costs, labour utilisation, labour market behaviour and pay are inseparable from the skills of managing people. The book contains an important analysis of the labour market for this industry and now, in its second edition includes, among others, chapters on attitude measurement, customer-employee relations, questionnaire design and organizational change. Human Resource Management in the Hospitality and Tourism Industry is written in a clear, user-friendly style and offers a challenging view of the subject and an opportunity to learn an important aspect of management in an applied context. It is appropriate for degree level students and practitioners in the industry.

Create a review

About Author

Professor Riley is a specialist in labour market studies and Human Resource Management in Service Industries. Educated at Sussex and Essex Universities, he has written extensively on labour matters in the Tourism and Hospitality Industry. Before entering academic life he held senior appointments in industry. His research interests include labour productivity and the qualitative aspects of labour supply.


Introduction; An anatomy of the hotel and catering labour market - Understanding labour markets; An anatomy of hotel and catering labour markets; Overtime and labour costs; People at work - Stating the problem; Start Monday: the manager-worker relationship; Motivation; Negative behaviour; Groups and teams; Feelings about pay; Organizations and authority; Attitudes and attitude measurement; Understanding customer-staff relations; Some useful techniques - Labour utilization and productivity; The measurement of labour turnover and labour stability; Recruitment and selection; Appraisal; Pay administration; Grievance and dispute management; Personnel administration; The costs of training; Questionnaire design; Human resource management and quality - Commitment, job satisfaction and labour turnover; Empowerment; Functional flexibility and the service organization of the future; Management at the corporate level - Career management; Organizational change; Developing labour strategies; Further reading; Index.

Product Details

  • publication date: 05/06/1996
  • ISBN13: 9780750627290
  • Format: Paperback
  • Number Of Pages: 224
  • ID: 9780750627290
  • weight: 442
  • ISBN10: 0750627298
  • edition: 2nd Revised edition

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

Prices are for internet purchases only. Prices and availability in WHSmith Stores may vary significantly