Now in its ninth edition, Human Resource Management in the Hospitality Industry: A Guide to Best Practice, is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach, it provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment.
Since the eighth edition of this book there have been many important developments in this field and this ninth edition has been completely revised and updated in the following ways:
Extensively updated content to reflect recent issues and trends including: labour markets and industry structure, impacts of IT and social media, growth of international multi - unit brands, role of employer branding, talent management, equal opportunities and managing diversity. All explored specifically within the Hospitality Industry
The text explores key issues and shows real life applications of HRM in the Hospitality industry and is informed through the authors' research projects within Mitchells & Butler's plc, Pizza Express, Marriott Hotels and Cafe Rouge.�
An extended case study drawing from the authors' experience working with Forte and Co., Centre hotels, Choice Hotels and Bass, Price Waterhouse and Grant Thornton
Written in a user friendly style and with strong support from the Institute of Hospitality, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
Michael J. Boella is Faculty Fellow at the University of Brighton and specializes in teaching human resource management and law. Steven Goss-Turner is Head of Operations of the School of Sport and Service Management at the University of Brighton.
1. Background To The Industry's Workforce 2. Human Resource Management 3. Job Design 4. Recruitment 5. Selection 6. Appointment And Induction 7. Performance Management 8. Training 9. Management Development 10. Reward Systems 11. Job Evaluation 12. Incentives 13. Employee Benefits 14. Labour Turnover And Workforce Stability 15. Employee Relations 16. Employment Law 17. Human Resource Planning And Information Systems 18. Productivity And Labour Costs 19. Organizing Human Resources 20. Managing People 21. Manging in an International Context 22. HRM and Multi-Site Hospitality Operations 23. Customer Care and Quality 24. Employer Branding 25. Business Ethics