Human Resource Management in the Hospitality Industry

Human Resource Management in the Hospitality Industry

By: Frank M. Go (author), Mary L. Monachello (author), Tom Baum (author)Hardback

1 - 2 weeks availability

Description

This book examines issue in human resource management in hospitality, including selection, compensation, motivation, training, and labor relations.

Create a review

Contents

Human Resources--The Key to Service Quality. Communication. Leadership. Motivation. Conflict Resolution. Stress and Coping. Decision Making. Training Structure. Organization Development. Strategy Formulation and Planning for Implementation. Appendix. Bibliography. Glossary. Index.

Product Details

  • publication date: 27/03/1996
  • ISBN13: 9780471110569
  • Format: Hardback
  • Number Of Pages: 352
  • ID: 9780471110569
  • weight: 708
  • ISBN10: 0471110566

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

Prices are for internet purchases only. Prices and availability in WHSmith Stores may vary significantly

Close