Human Resource Management in the Hospit... | WHSmith Books
Human Resource Management in the Hospitality Industry

Human Resource Management in the Hospitality Industry

By: Frank M. Go (author), Tom Baum (author), Mary L. Monache (author)Hardback

Up to 2 WeeksUsually despatched within 2 weeks

Description

This book examines issue in human resource management in hospitality, including selection, compensation, motivation, training, and labor relations.

Contents

Human Resources--The Key to Service Quality. Communication. Leadership. Motivation. Conflict Resolution. Stress and Coping. Decision Making. Training Structure. Organization Development. Strategy Formulation and Planning for Implementation. Appendix. Bibliography. Glossary. Index.

Product Details

  • ISBN13: 9780471110569
  • Format: Hardback
  • Number Of Pages: 352
  • ID: 9780471110569
  • weight: 1
  • ISBN10: 0471110566

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

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