Human Resource Management in the Hospitality Industry

Human Resource Management in the Hospitality Industry

By: Frank M. Go (author), Mary L. Monachello (author), Tom Baum (author)Hardback

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This book examines issue in human resource management in hospitality, including selection, compensation, motivation, training, and labor relations.

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Human Resources--The Key to Service Quality. Communication. Leadership. Motivation. Conflict Resolution. Stress and Coping. Decision Making. Training Structure. Organization Development. Strategy Formulation and Planning for Implementation. Appendix. Bibliography. Glossary. Index.

Product Details

  • publication date: 27/03/1996
  • ISBN13: 9780471110569
  • Format: Hardback
  • Number Of Pages: 352
  • ID: 9780471110569
  • weight: 708
  • ISBN10: 0471110566

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