In Human Resources Business Process Outsourcing, Edward E. Lawler III, Dave Ulrich, Jac Fitz-enz (the foremost experts in the human resource field) and James C. Madden V (the CEO of the top HR outsourcing firm), clearly show how outsourcing offers an effective, low-cost alternative to traditional administration and provides HR managers with new opportunities to contribute directly to their companies' overall strategy and business performance. Step by step, the authors explore how the HR function in corporations is structured and include a template for analyzing a HR department's value, value added, and cost-to-serve. In this important resource, the authors explain new approaches organizations can take to improve HR administration and demonstrate how HR functions can be best organized.
Edward E. Lawler III is distinguished professor at the University of Southern California Marshall School of Business and founder and director of the university's Center for Effective Organizations. Dave Ulrich is professor of business administration at the University of Michigan. He is the author of Why the Bottom Line Isn't, Results Based Leadership, and over 100 articles. Jac Fitz-enz is the founder of the Saratoga Institute, which has consulted to most of the Fortune 500 companies and many global corporations. James C. Madden V is founder, chairman, and CEO of Exult, Inc.
Preface. The Authors. 1. Forces for Change. 2. New Roles for HR. 3. Evaluating the Effectiveness of HR. 4. Design of the HR Function. 5. Exult. 6. BP. 7. Bank of America. 8. International Paper. 9. Prudential. 10. Lessons Learned. 11. Outsourcing and the Future of HR. Index.