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A collection of 24 real personnel and labor relations cases, designed to help readers develop analytical and managerial skills and gain a deeper understanding of personnel policies, procedures, and problems.
I. INTRODUCTION: MANAGEMENT OF HUMAN RESOURCES. Sun Microsystems, Inc. First National Bank of California. II. EMPLOYMENT AND PROMOTION POLICY AND ADMINISTRATION. Hart Enterprises. Case of the Mismanaged Ms. MBAs at Merrill Lynch. Hi-Tech Corporation. III. THE CONDUCT OF LABOR RELATIONS. First Central Bank of River City. Groton Chemical Company (A) and (B). The Case of Patrick Donovan. The Washington Post (A). IV. THE COMPENSATION SYSTEM: SOME SELECTED ISSUES. The Lincoln Electric Company. Au Bon Pain. Eli Lilly Company (A) and (B). Public Sector Data Processing Professionals. V. BENEFIT POLICIES AND ADMINISTRATION. Honeywell, Inc. Modernizing Benefits: American Banking Corporation. VI. WORK RESTRUCTURING AND MOTIVATION. Tracing a Transformation in Industrial Relations: The Case of Xerox Corporation and the ACTWU. Work Innovations in the United States. VII. THE ROLE OF FEEDBACK MECHANISMS, COMMUNICATIONS PROGRAMS, AND TRAINING DEVELOPMENT. Harvard University Staff Survey. Apple Computer (Europe). United Parcel Service (A) and (B).
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- ID: 9780134458915
2nd Revised edition
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