Since the first edition was published in 1992, there has been a tremendous amount of change in the arena of human services organizations. This book in many ways laid a critical framework of viewing human service organizations as a separate entity than mainstream organizations and management. It sets the foundation to view human services differently because human services organizations work on people and therefore have a different set of principles to take into consideration. It presented the idea of viewing human services organizations as organizations that process people as raw material (people processing or people changing).
The new edition will pay particular attention to the cultural perspective and social justice as well as the feminist approach and the view that human services organizations are gendered (i.e., that mostly women work in human services except for men in management). It also will address the issue of advocacy and agents of social change.
Chapter 1: Introduction - Yeheskel Hasenfeld PART I: UNDERSTANDING HUMAN SERVICE ORGANIZATIONS Chapter 2: The Attributes of Human Service Organizations - Yeheskel Hasenfeld Chapter 3: Theoretical Approaches to Human Service Organizations - Eve Garrow and Yeheskel Hasenfeld PART II: SOCIAL POLICY AND ORGANIZATIONAL RESPONSES Chapter 4: Human Service Organizations and the Politics of Practice - Evelyn Z. Brodkin Chapter 5: The U.S. Nonprofit Human Service Sector: A Creeping Revolution - Kirsten A. Gronbjerg Chapter 6: Organizational Forms as Moral Practices - Yeheskel Hasenfeld PART III: ORGANIZATION-ENVIRONMENT RELATIONS Chapter 7: The Emergence of Hybrid Organizational Forms: Combining Identity-Based Service Provision and Political Action - Debra C. Minkoff Chapter 8: The Political Economy of Contracting and Competition - Steven Rathgeb Smith Chapter 9: A Preliminary Theory of Interorganizational Network Effectiveness: A Comparative Study of Four Community Mental Health Systems - Keith G. Provan and H. Brinton Milward PART IV: ORGANIZATIONAL LEADERSHIP, IDEOLOGIES, AND CULTURE Chapter 10: Leadership Styles and Leadership Change in Human and Community Service Organizations - Hillel Schmid Chapter 11: Rape Crisis Centers: Helping Victims, Changing Society - Patricia Yancey Martin Chapter 12: Organizational Culture and Climate: Implications for Services and Intervention Research - Anthony L. Hemmelgarn, Charles Glisson, and Lawrence R. James PART V: SERVICE TECHNOLOGIES, CONDITIONS OF WORK, AND EMOTIONAL LABOR Chapter 13: Service Technologies and the Conditions of Work in Child Welfare - Brenda D. Smith Chapter 14: Human Service Organizational Technology: Improving Understanding and Advancing Research - Jodi R. Sandfort Chapter 15: Emotional Labor in the Human Service Organization - Mary Ellen Guy, Meredith A. Newman, Sharon H. Mastracci, and Steven Maynard-Moody PART VI: ORGANIZATIONAL DIVERSITY Chapter 16: Human Services as "Race Work"? Historical Lessons and Contemporary Challenges of Black Providers - Celeste Watkins-Hayes Chapter 17: Diversity and Organizational Performance - Michalle E. Mor Barak and Dnika J. Travis PART VII: WORKER-CLIENT RELATIONS Chapter 18: Discretion in Human Service Organizations: Traditional and Institutional Perspectives - Michael R. Sosin Chapter 19: Worker-Client Relations: Social Policy in Practice - Yeheskel Hasenfeld PART VIII: ORGANIZATIONAL DETERMINANTS OF SERVICE EFFECTIVENESS hapter 20: Linking Organizational Factors to Substance Abuse Treatment Outcomes: Multilevel Correlates of Treatment Effectiveness - Toorjo Ghose PART IX: ORGANIZATIONAL CHANGE AND INNOVATION Chapter 21: Organizational Change in Human Service Organizations: Theories, Boundaries, Strategies, and Implementation - Hillel Schmid Chapter 22: Innovation in Human Service Organizations - Kristina Jaskyte PART X: ADVOCACY AND SOCIAL CHANGE Chapter 23: The Policy Advocacy Role of Human Service Nonprofits: Incentives, Involvement, and Impact - Jennifer E. Mosley Chapter 24: Social Movement Service Organizations: The Challenges and Consequences of Combining Service Provision and Political Advocacy - Megan Meyer