I Don't Know What It Is but I Don't Think It's Serious provides a broad analysis of the issues behind medical confidence and decision making. It looks at how the GP role is seen and the status that backs it, and explores the issues patients and others bring to the consultation. The book also covers: * practical communication skills around the issue of uncertainty, such as teasing out reasons for attendance and reassurance techniques * sharing the burden with patients * dealing with things that have gone wrong * using the same skills we acquire for good consulting to become better organised and more effective * informing our personal development plans. The book does not solve all a GP's problems. It seeks to understand the ones that undermine us and help us to cope, to enjoy and to look forward to the uncertainty of whatever is going to happen tomorrow. The book supports the need for using communication skills training as the basis for both registrar and ongoing medical education, trying to make these seem solutions rather than problems. All chapters are lightly referenced and have a conclusion, with anecdotal text boxes peppered amongst the text to ease the strain of reading.
Sound communication skills and confident decision-making.A discussion of common statistical terms and the issues involved in communicating risk to patients.The limits of the modern GP's role.How patients see GPs.The status of doctors in society and the resulting expectations.Uncertainty and sharing the burden with patients.Clinical experience and perception of risk.Handling uncertainty and becoming more effective in making diagnosesThe patient agenda and the GP agenda.Dealing with the media and with patient complaints.Methods of organisation and how to successfully delegate to managers.Overcoming problems in team-working.