Information and Communication Technology (ICT) has the potential to improve services provided by the public and voluntary sectors, empower staff and strengthen the community. Therefore, it is in the interests of those working in social welfare to understand and grapple with key issues. This book analyses the current context and use of ICT in these sectors and builds on this to provide practical guidance for managers and staff. Assuming no technical knowledge, the book provides the ideas, tools and resources to think critically and creatively about current ICT practice and to implement positive change at individual, team and organisational level. By relating key concepts in social welfare to ICT the book nails the myth that ICT is a panacea for every problem and is full of practical guidance on how to avoid the possible pitfalls of implementing ICT. Aimed at managers and practitioners in social welfare, ICT and social welfare will be a useful tool for those working in local government, health, social work and social care, as well as those working in the voluntary sector, advice, benefits, community development and housing.
Luke Geoghegan is Chief Executive of Toynbee Hall (a voluntary sector organisation in London's East End) and Visiting Professor at London Metropolitan University. Jason Lever is a policy advisor for a national charity. Both have extensive experience in the statutory sectors. Ian McGimpsey is the Linklaters Volunteer Manager at Toynbee Hall.
Introduction; ICT: people and society; ICT and social welfare practice; Putting the I and the C back into ICT; Modelling information flows and needs: improving service quality; Modelling information flows and needs: improving service quality; Modelling information flows and needs: improving organisational effectiveness; People, organisations and ICT; Information exclusion and the digital divide; Where next?: social welfare practice and e-government; Where next?: social welfare practice and emerging technology.
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- ID: 9781861345059
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