ICT for social welfare: A toolkit for m... | WHSmith Books
ICT for social welfare: A toolkit for managers

ICT for social welfare: A toolkit for managers

By: Ian McGimpsey (author), Luke Geoghegan (author), Jason Lever (author)Paperback

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Description

Information and Communications Technology (ICT) has the potential to improve services provided by the public and voluntary sectors, empower staff and strengthen the community. Therefore, it is in the interests of those working in social welfare to understand and grapple with key issues. This book analyses the current context and use of ICT in these sectors and builds on this to provide practical guidance for managers and staff. Assuming no technical knowledge, the book provides the ideas, tools and resources to think critically and creatively about current ICT practice and to implement positive change at individual, team and organisational level.

About Author

Luke Geoghegan is Chief Executive of Toynbee Hall (a voluntary sector organisation in London's East End) and Visiting Professor at London Metropolitan University. Jason Lever is a Senior Policy Officer in the Children and Young People's Unit, Greater London Authority. Both have extensive experience in the statutory and voluntary sectors. Ian McGimpsey is the Linklaters Volunteer Manager at Toynbee Hall.

Contents

Introduction; ICT: people and society; ICT and social welfare practice; Putting the I and the C back into ICT; Modelling information flows and needs: improving service quality; Modelling information flows and needs: improving service quality; Modelling information flows and needs: improving organisational effectiveness; People, organisations and ICT; Information exclusion and the digital divide; Where next?: social welfare practice and e-government; Where next?: social welfare practice and emerging technology.

Product Details

  • ISBN13: 9781861345059
  • Format: Paperback
  • Number Of Pages: 208
  • ID: 9781861345059
  • ISBN10: 1861345054

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

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