I'm Sorry I Broke Your Company: When Management Consultants are the Problem, Not the Solution
By: Karen Phelan (author)Paperback
1 - 2 weeks availability
It's the People, Stupid! Karen Phelan is sorry. She really is. She tried to do business by the numbers the management consultant way developing measures, optimizing processes, and quantifying performance. The only problem is that businesses are run by people. And people can't be plugged into formulas or summed up in scorecards. Phelan dissects a whole range of consulting treatments for unhealthy companies and shows why they're essentially fad diets: superficial would-be fixes that don't result in lasting improvements and can cause serious damage. With a mix of clear-eyed business analysis, heart-wrenching stories, and hard-won lessons for both consultants and the people who hire them, this book is impossible to put down and impossible to ignore. Karen Phelan and other consultants may have broken your company, but she's eager to make amends.
A former aerospace engineer with a master's degree from MIT, Karen Phelan left engineering for management consulting in 1987 with Deloitte and Touche, and would spend more than a dozen years as a consultant with Deloitte and Gemini Consulting (now Ernst & Young). She has also held senior positions at Pfizer, PCH Global Business, Johnson & Johnson, and Iris Software, where she was Vice President of Consulting. Phelan is also a web entrepreneur and expert in online marketing. She is currently CEO of Lineson Mangagment Consulting. She maintains the Business Realist management blog.
Introduction Chapter 1: Strategy development is a vision quest Chapter 2: Optimized processes look good on paper Chapter 3: Numerical targets are measuremental Chapter 4: Standardized human asset management is a SHAM Chapter 5: The Successful Manager's Handbook is 609 pages long Chapter 6: Albert Einstein was a poor performer Chapter 7: Steve Jobs failed my leadership competencies Chapter 8: Check your sanity here Epilogue: Are management consultants bad people? Appendix 1: A Measure of Truth Appendix 2: The Method of Truth Bibliography
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- ID: 9781609947392
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