Improve Your Communication Skills (Creating Success 4th Revised edition)

Improve Your Communication Skills (Creating Success 4th Revised edition)

By: Alan Barker (author)Paperback

In Stock

£7.19 RRP £9.99  You save £2.80 (28%) & FREE Saver Delivery on orders over £20


Improve Your Communication Skills is your practical guide to effective verbal, non-verbal and written communication in business. Full of proven tips and techniques, it will help you keep the interest of a large audience, impress a potential employer or simply win the argument at an important meeting. Better communication skills can have a direct impact on your career development. This book provides vital guidance on improving your conversations, building rapport with colleagues, learning skills of persuasion, giving effective presentations, writing effective emails, letters and reports, and networking successfully. Now in its 4th edition, essential new content includes communicating across borders and virtual teams, influencing others subtly and managing difficult conversations, as well as helpful checklists and exercises. With the help of Improve Your Communication Skills, you will be able to achieve verbal, vocal and visual success - getting your message across every time. The creating success series of books... With over one million copies sold, the hugely popular Creating Success series covers a wide variety of topics and is written by an expert team of internationally best-selling authors and business experts. This indispensable business skills collection is packed with new features, practical content and inspiring guidance for readers across all stages of their careers.

About Author

Alan Barker is Managing Partner of Direction, a learning consultancy that works to develop creativity and skilled communication. He is the author of How to Manage Meetings, also published by Kogan Page.


    • Chapter - 1: What is communication?;
    • Chapter - 2: How conversations work;
    • Chapter - 3: Seven ways to improve your conversations;
    • Chapter - 4: The skills of enquiry;
    • Chapter - 5: The skills of persuasion;
    • Chapter - 6: Tough conversations;
    • Chapter - 7: Making a presentation;
    • Chapter - 8: Putting it in writing;
    • Chapter - 9: Networking: the new conversation;

Product Details

  • ISBN13: 9780749475758
  • Format: Paperback
  • Number Of Pages: 176
  • ID: 9780749475758
  • weight: 225
  • ISBN10: 0749475757
  • edition: 4th Revised edition

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

Prices are for internet purchases only. Prices and availability in WHSmith Stores may vary significantly