Learn how to maximize the performance and profitability of R&D in your company
This book describes how managers at industry elites have successfully applied quality principles to bring R&D into the strategic fold. Al Endres explores the unique characteristics of the R&D environment and describes proven quality process techniques for significantly improving the way R&D handles such issues as cycle time, resources, customer satisfaction, process improvement, and product innovation and development.
� Features case studies from Eastman Chemical, Corning, Boeing, Alcoa, and other firms
AL ENDRES, PhD, (Tampa, Florida) is Director of the Center for Quality at the University of Tampa . As Vice President of the Juran Institute, he was responsible for the research and development of educational material on quality systems for services. THE JURAN INSTITUTE is an international quality and management consultancy.
AL ENDRES, PhD, is Director of the Center for Quality and Chair of the Department of Management at the University of Tampa. Dr. Endres chaired The Juran Institute's Symposia on Managing for Quality in R&D, and conducted associated workshops and consulting assignments in Asia, Europe, and the United States. THE JURAN INSTITUTE is a quality and management consultancy.
How to Think About R&D Quality. Organizing for Quality in R&D. Measuring R&D Quality. Assessing R&D Quality Status. Intellectual Property Management Process Improvement. Implementing Quality in Research: A Case Example. Views and Lessons Learned at the Top. References. Index.