Globalization, consumerism, legislation and human rights issues impact on workplace demographics, changing the very nature thereof. It is of strategic importance to ensure that the benefits of diverse viewpoints and stakeholders are leveraged. However the underlying worldviews of economists, business leaders and consultants are often informed from a Western paradigm and solutions proposed and interventions facilitated are not integrated, integral, systemic or congruent with the containing environment or ecology. In Inclusive Organizational Transformation, Dr Rica Viljoen acknowledges that diversity of thought presents both gifts and challenges to leadership in multi-national organizations. The existential question with which an individual is confronted impacts on his or her worldview. By continuously applying a specific worldview, certain gifts manifest. These are called Human Niches. Here, Inclusivity is positioned as a radical transformational methodology with the purpose of unleashing the benefits of engagement and diversity of thought. The process of Inclusivity enables organizations to optimize the gifts of and contributions from a diverse workforce and unleash tacit knowledge. Case studies from Ghana, South Africa, and one where the same strategy had to be implemented in Australia, Peru and Tanzania are included and insights gained from the dynamics observed are shared. A synthesis of Inclusivity is presented in a model, meta-insights are derived and the prerequisites for Inclusivity on individual, group and organizational domain are illustrated.
Dr Rica Viljoen is a master organizational development practitioner and strategist specializing in sustainable organizational transformation, strategy formulation and leadership optimization. She is founder and co-owner of Mandala Consulting (PTY) Ltd. With more than 16 years consulting & facilitation experience nationally and internationally her expertise lies in organizational culture change, cultural integration during mergers and acquisitions and translation of strategy. She consults in various industries such as mining, banking, financial services, health and transport. Before the start of Mandala Consulting, she held an executive position in Absa, responsible for organizational culture and transformation.
Contents: Foreword, Johann Coetzee; Finding my roots. Part I Theoretical Grounding: Towards an integral inclusivity framework; The phenomenon of inclusivity. Part II Emerging of Human Niches: Human niches conceptualized, Rica Viljoen with Loraine Laubscher; The different human niches, Rica Viljoen with Loraine Laubscher; Human niches applied, Rica Viljoen with Loraine Laubscher. Part III Navigating Diversity of Thought: Decoding the complexity of diversity; Congruence: unlocking human energy. Part IV Navigating through Transformation: Navigating transformation in a purple country; Effecting: story-telling in action; Navigating transformation in a BLUE organization; Effecting Absa Brokers: six years later. Part V Effecting Integral Leadership: Sustainable transformation through inclusivity; Seeing the oak in the acorn. Afterword, Mfuniselwa J. Bhengu; Index.