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This book combines 20 stories from a variety of organizations with a selection of nine theories, both mainstream and emerging. The stories introduce readers to individuals talking about how they communicate today via information and communication technologies (ICTs) in business or organizational contexts. The theories, presented in accessible language, illuminate the implicit patterns in these stories. This book demonstrates how and why these technologies are used under myriad circumstances.
Larry D. Browning, (Ph.D. Ohio State University) is a professor of organizational communication and the John T. Jones Centennial Fellow in Communication in the Department of Communication Studies at the University of Texas at Austin. His research interests include the role of lists and stories in organizations, information and communication technologies (ICTs) and narratives, cooperation and competition in organizations, and grounded theory as a research strategy. Alf Steinar Saetre (Ph.D. University of Texas at Austin) is an associate professor in the department of industrial economics and technology management at The Norwegian University of Science and Technology. His research interests include ICTs, organizing, communication, information management, innovation, and new venture creation. Keri K. Stephens (Ph.D University of Texas at Austin) is an assistant professor in the Department of Communication Studies at the University of Texas at Austin. Her research focuses on how people use ICTs at work. Jan-Oddvar Sornes, (Ph.D. Norwegian University of Science and Technology) is an Associate Professor and Vice Dean at Bodo Graduate School of Business, Norway. Jan's research focus is on organizational communication, specifically how ICTs are used in organizations.
Contents Preface Introduction 1. Media Choice and ICT Use 2. The Role of Credibility and Trust in ICT Studies 3. Rogers' Diffusion of Innovations 4. A Garbage Can Model of Information Communication Technology Choice 5. Impression Management and ICTs 6. Enactment and Sensemaking in Organizations 7. Giddens' Structuration Theory and ICTs 8. Complexity Theories and ICTs 9. ICT and Culture 10. The Frustrated Professor 11. Teaching the Good Old Boys New Tricks: Taking ICTs to the Bank 12. From Blunt Talk to Kid Gloves: The Importance of Adaptability Across Culture 13. Slowing Down in the Fast Lane 14. Serving the Customer Locally Without Moving There: How to Use ICTs to Project a Local Presence 15. Overloaded But Not Overwhelmed: Communication in Inter-Organizational Relationships 16. Depending on the Kindness of Strangers: Using Newsgroups for Just-in-Time Learning 17. Building a Medical Community Using Remote Diagnosis: 18. Don't Get Between Me and My Customer: How Changing Jobs Shifts ICT Use 19. Fighting Uncertainty With Intelligence 20. Close Up ... From a Distance: Using ICTs for Managing International Manufacturing 21. Over the Hill but on Top of the World: An Atypical Salesperson 22. The Role of ICTs in Maintaining Personal Relationships Across Distance and Cultures 23. One in the Hand is Worth Two on the Web: Relying on Tradition When Selling Financial Services 24. Do What You Do Well and Outsource the Rest 25. Orchestrating Communication: The Process of Selling in the Semiconductor Market 26. Nothing Fishy Going on Here: Tracing the Quality of the Seafood Product 27. From Information to Emotion: The Changing Use of ICTs Following the 9/11 Tragedy 28. Give Me a Cellphone and I'll Give You Trouble: Technology Usage in a Young Start-Up 29. Information Will Get You to Heaven Index About the Authors
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- ID: 9780415965477
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