A cross-sectoral insight into library and information services at the turn of the millennium. Updated and revised versions of interviews previously published in Aslib's magazine, Managing Information. Revealing snapshots of a wide range of information services, from the scholarly collection to the global focus of a world-wide knowledge resource centre. Emphasis on practical implications with use of case studies to illustrate what information managers can achieve.
Case studies include: Amnesty International; the Boots Company; BP Amoco; British Airways; the BBC; the British Film Institute; the Chartered Institute of Marketing; Deloitte & Touche; the Department of Social Security; the Economist Intelligence Unit; the European Bank for Reconstruction and Development; The Guardian / The Observer; Guinness Archives and Records Centre; the Henley Centre; the Metropolitan Police Service Library; Motorola; the National Museums of Scotland Library; St Georges Hospital Medical School; SmithKline Beecham; Sutton Library Service; the Tate Gallery; UNESCO; Xerox Europe Technical Centre.