This groundbreaking book provides new key insights and opens up an important research agenda. The book develops a new taxonomy of the different types of innovation found in public sector services, and investigates the key features and drivers of public sector entrepreneurship. The book contains new statistical studies and a set of six international case studies in health and social services.
The research shows that public sector organisations are important innovators in their own right. Economic growth and social development depend on efficient public sector organisations that deliver high quality services, are effectively organised, and have excellent interactions with the private sector, NGOs and citizens. Public sector innovation is complex, invariably involving changes in services, organisational structures, and managerial practices. Essential to successful innovation are the policy entrepreneurs and service entrepreneurs who develop, organise and manage new innovations. This book provides key lessons for these public sector entrepreneurs.
Innovation in Public Sector Services fills a fundamental gap; explaining the dynamics of innovation and entrepreneurship in public sector services and is of great importance for researchers, academics and students interested in innovation, entrepreneurship and strategy management. It provides a stimulating read for anyone working or interested in health and social services.
Edited by Paul Windrum, Nottingham University Business School, UK and Per Koch, Ministry of Education and Research, Norway
Contents: Foreword Richard R. Nelson PART I: ISSUES IN PUBLIC SECTOR INNOVATION AND ENTREPRENEURSHIP 1. Innovation and Entrepreneurship in Public Services Paul Windrum 2. New Public Management and Cultural Change: The Case of UK Public Sector Project Sponsors as Leaders Mark Hall and Robin Holt 3. Structure, Size and Reform of the Public Sector in Europe Andres Maroto and Luis Rubalcaba 4. Survey of Research on Health Sector Innovation Faridah Djellal and Faiz Gallouj PART II: CASE STUDIES 5. The Adoption and Diffusion of Technological and Organizational Innovations in a Spanish Hospital Manuel Garcia-Goni 6. Health Innovation Processes at the Public-Private Interface Andrea Mina and Ronnie Ramlogan 7. Innovation Dynamics in Hospitals: Applied Case Studies in French Hospitals Faridah Djellal and Faiz Gallouj 8. Patient-centred Diabetes Education in the UK Paul Windrum 9. Providing Care to the Elderly: Political Advocacy, Innovation Models and Entrepreneurship in Oslo Helge Godo 10. Learning to Innovate in a Transition Country: Developing Quality Standards for Elderly Residential Care in Slovakia Katarina Staronova and Ludmila Malikova 11. Conclusions: Public Innovation and Entrepreneurship Paul Windrum Index