Whilst contemporary economies are innovative, they are also predominantly service economies in so much as services are the main source of wealth and employment. However, there is still considerable unwillingness to consider innovation in terms of services, a paradox rooted in an obsolete conception which regards manufacturing as the only engine of growth.
In this book Faiz Gallouj propounds a theoretical framework which describes and evaluates the main approaches to analysing and understanding innovation in services. He provides interesting and extensive empirical material on the nature and sources of innovation in various services sectors and countries, and makes an original contribution both to theories of innovation in services and theories of innovation in general. Taking both an evolutionary and conventionalist stance, he demonstrates that services, and more importantly innovations in services, can be regarded as the new wealth of nations.
This informative and original book will prove invaluable to academics and students interested in economics, innovation, structural change, sociology and management. It will also be welcomed by practitioners and managers in service organisations.
Faiz Gallouj, Professor of Economics and member of CLERSE-CNRS, University of Lille, France
Contents: Introduction 1. Innovation in Services: A Brief Survey 2. An Extended Lancasterian Approach for Goods and Services 3. Models of Innovation Derived from a Characteristics-Based Approach 4. The Organization of Innovation and the Characteristics-Based Approach 5. Models of Innovation and Evolutionary Theory 6. Characteristics, Worlds of Production and Worlds of Innovation Conclusion Bibliography Index