Institutional Interaction: Studies of Talk at Work (Directions in Ethnomethodology and Conversation Analysis)

Institutional Interaction: Studies of Talk at Work (Directions in Ethnomethodology and Conversation Analysis)

By: Ilkka Arminen (author), Dr. Stephen Hester (series_editor), Dr. Andrew Carlin (series_editor), Dr. Dave Francis (series_editor)Hardback

More than 4 weeks availability


Institutional Interaction focuses on talk and interaction in institutional contexts. The first systematic book-length study on this expanding area, it discusses the theory and methodology of conversation analysis, focusing on studies of institutional interaction, before examining the basics of institutional interaction in selected fields. Cutting-edge new applications are assessed, such as human-computer interaction, the role of ethnography, statistics and the relationship of institutional talk to ordinary talk. Accessibly written and carefully structured to provide a sophisticated introduction to conversation analysis applied in institutional settings, the book offers a wealth of examples ranging from the classroom, to the courtroom, to the doctor's surgery. The book also features helpful suggestions for further reading, designed to appeal to students and academics in socio-linguistics, social psychology, organizational studies, management and information systems and applied linguistics.

Create a review

About Author

Ilkka Arminen is Professor in the Department of Sociology at the University of Tampere in Finland.


Contents: Conversation analysis and its applications; Institutional interaction; Analytic procedures; Encountering a client; Classrooms and the transmission of knowledge and expertise; Strategic interaction; Negotiation; Information systems and organizational interaction; Toward applied conversation analysis; References; Appendices; Author index; Subject index.

Product Details

  • publication date: 16/12/2005
  • ISBN13: 9780754642855
  • Format: Hardback
  • Number Of Pages: 296
  • ID: 9780754642855
  • weight: 688
  • ISBN10: 0754642852

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

Prices are for internet purchases only. Prices and availability in WHSmith Stores may vary significantly