If you are in search of real-world practical scenarios of IT performance management practices, with a desire to obtain examples of strategic directives, accountabilities, outcomes, and performance measures for managing IT services, with an interest toward how performance management integrates with strategic and operational management, then Integrated IT Performance Management is the perfect book for you. Unlike theoretical books that focus on human resources performance management, this book presents a compilation of the author's extensive IT management, performance management, project management, enterprise architecture, and applications development knowledge and skills, and industry experiences gained over more than 35 years as an IT professional in the private, public, and academic sectors in Canada and the United States. It provides an Integrated IT Performance Management Framework (IPMF-IT)(TM) that integrates strategic, IT operational, and performance management components based on a results-driven performance measurement and accountability framework.
It also demonstrates the applicability of this framework within the context of the entire IT services delivery life cycle, using a model-centric approach. A unique and innovative aspect of this model is the alignment of outcome measures with output measures, which focuses on the effectiveness and efficiencies of output measures to the management, measurement, and delivery of IT services, using integrated IT performance measurement dashboards.
Kenneth R. Bainey, MBA, Bsc., PMP, P.Mgr., CIM, CCP, is a senior information technology (IT) professional, with 35 years of industry experience, performing leadership roles in performance management and implementation of numerous business application systems in private, public, and academic sectors in Canada and the United States. He has functioned as CIO, senior performance manager, enterprise architect, and IT management consultant at many organizations in both countries, where he implemented various components of this "results-driven performance measurement and accountability framework"-integrated IT performance management (IPMF-IT)(TM). He is an author, speaker, and lecturer, and currently owns an IT consulting and research company.
Introduction to Integrated IT Performance Management Introduction Performance Problems: Management of IT Services The Increasing Demand for Performance Integration Role of Executive Management A Real-World Problem Scenario: Measuring Major IT Program A Real-World Solution Scenario: Measuring Major IT Program Real-World Problem Scenario: Measuring IT Delivery Services Real-World Solution Scenarios: Measuring IT Delivery Services Gaining Acceptance for Performance Integration Summary Endnotes: Key Performance Management Terms Questions to Think about: Performance Perspectives Chapter Testing Questions Recommended Readings Integrated IT Performance Management Framework Introduction Performance Management Organizational Structure Performance Organizational Structure: Rationale Strategic Management Performance Management IT Operational Management Performance Delivery Manager Key Accountabilities Applying Integrated Framework to Other Disciplines Alternate Project-Based Organizational Structure Summary Endnotes: Key Performance Management Terms Questions to Think about: Management Perspectives Chapter Testing Questions Recommended Readings Strategic Management Model Strategic Management IT Goal Statement IT Strategic Framework IT Strategic Directives IT Policy Framework IT Governance Framework IT Value-Based Performance Measurement Summary Endnotes: Key Performance Management Terms Questions to Think about: Management Perspectives Chapter Testing Questions Recommended Readings Performance Management Model Performance Management IT SDLC Performance Model IT Performance Management Delivery Processes Performance Measurement Office Summary Endnotes: Key Performance Management Terms Questions to Think about: Management Perspectives Chapter Testing Questions Recommended Readings Information Technology Operational Management Model Information Technology Operational Management Financial Accountability Human Resource Accountability Operational Process Accountability Project Management Accountability Applications Management Accountability Technology Operations Accountability Summary Endnotes: Key Project Management Terms Questions to Think about: Management Perspectives Chapter Testing Questions Recommended Readings Integrated IT Service Delivery Life Cycle Performance Model Introduction IT Executive Leadership Services (ELS) Planning and Administration Services (PAS) Enterprise Architecture Services (EAS) Project Portfolio Management (PPM) Applications Management Services (AMS) Technology Management Services (TOS) Summary Endnotes: Key Performance Management Terms Questions to Think about: Management Perspectives Chapter Testing Questions Recommended Readings Aligning IPMF-IT Framework with Industry Best Practices Introduction IPMF-IT Integration with Industry Best Practices Strategic Management Integration Performance Management Integration IT Operational Management Integration Performance Measurement Office Integration Summary Endnotes: Key Performance Management Terms Questions to Think about: Management Perspectives Chapter Testing Questions Recommended Readings Appendices: Integrated IT Performance Measurement Dashboard-Executive Leadership Services (ELS) Integrated IT Performance Measurement Dashboard-Planning and Administration Services Integrated IT Performance Measurement Dashboard-Enterprise Architecture Services Integrated IT Performance Measurement Dashboard-Project Portfolio Management (PPM) Integrated IT Performance Measurement Dashboard-Applications Management Services Integrated IT Performance Measurement Dashboard-Technology Operations Services
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