This book examines the way in which the increasing internationalization of services, including the operation of multinationals in this sector, interacts with the process of innovation in services. The book challenges the theoretical traditions that have developed around the analysis of service innovation and internationalization, and argues for a new research agenda. The distinguished contributors address many of the most pertinent issues and adopt a variety of theoretical and empirical approaches to enrich the debates.
In contrast to most other books on this topic, this volume pays particular attention to services that are knowledge or technology intensive. It elucidates the process of internationalization of such services (through trade and FDI) and stresses the important role it plays in the globalization of production, distribution and innovation. The book also highlights the significant implications service internationalization can have for the competitiveness of firms, regions and countries. The authors thoroughly evaluate trade and investment statistics in order to identify different modes of internationalization and the substantial cross-national differences that this reveals. They move on to examine the organizational structure of multinationals, the new international division of labour and the factors which can influence the location decisions of knowledge-intensive services. Using extensive survey data from a variety of different countries, they accurately identify the trends, characteristics and drivers which have acted as a catalyst for the increasing internationalization of knowledge-intensive services, as well as the obstacles which can hinder this process.
Adopting a truly global perspective, this significant new volume will be of considerable interest to students, scholars and policymakers in the fields of international business, innovation and management.
Edited by Marcela Miozzo, Professor in Innovation Studies, Alliance Manchester Business School, University of Manchester, UK and Ian Miles, Manchester Institute of Innovation Research, University of Manchester, UK
Contents: Introduction Part I: Innovation and Internationalization of Services: Conceptual Issues 1. The Relation between the Internationalization of Services and the Process of Innovation: A Research Agenda 2. Internationalization and the Demarcation between Services and Manufactures: A Theoretical and Empirical Analysis Part II: Technology and Trade and Foreign Investment in Services: A Statistical Appraisal 3. The Internationalization of European Services: What Can Data on International Services Transactions Tell Us? 4. Internationalization of Services: Are the Modes Changing? Part III: International Service Multinationals and the Location of Production and Innovation Activity 5. Globalization, Regionalization and `Scales of Integration': US IT Industry Investment in Southeast Asia 6. National versus International Effects in Regional Concentration of European Innovative Business Services Part IV: Internationalization and Innovation: The Challenge for Countries and Regions 7. From Market to Resource-Oriented Overseas Expansion: Re-examining a Study of the Internationalization of UK Business Service Firms 8. Services Internationalization: Characteristics, Potentials and Barriers of Danish Service Firms 9. Internationalization of Knowledge-Intensive Business Services in a Small European Country: Experiences from Finland 10. Services, Scale and Structures of Internationalization: Northwest England's Environmental Technologies Firms Index