For courses in interpersonal skills, communication, leadership development, or service learning in Business Studies departments. This practical resource provides an introduction to interpersonal skills theories which are reinforced through experiential activities. Coverage focuses on the development of the basic interpersonal skills necessary to command one's own life, relate well to other people and to lead others in positive directions.
1. Introduction. 2. Active Listening. 3. Nonverbal Communication. 4. Perception. 5. Self-Concept and Self-Esteem. 6. Values. 7. Creating the Vision and Establishing Goals. 8. Time Management. 9. Handling Stress. 10. Levels of Communication. 11. Trust-A Key Leadership Ingredient. 12. Resolving Conflict. 13. The Nature of Power and Influence. 14. Responding with Empathy. 15. Cross-Cultural Communication. 16. Gender Issues. 17. Communicating Online. 18. Servant Leadership. Index.
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- ID: 9780131173439
2nd Revised edition
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