Introducing Intercultural Communication uses examples and case studies from around the world to situate communication theory in a truly global perspective. Covering the essentials from international conflict to migration and social networking, this book shows students how to master the skills and concepts at work in how we communicate and understand each other across cultural boundaries.
Each chapter brings to life the links between theory and practice, and between the global and local, showing you how to understand the influence of your culture on how you view yourself and others. In this book:
Theory boxes show you how to use key ideas in work contexts.
Case studies from European, Chinese, Australian and American contexts give you a truly global perspective.
Critical questions help you to challenge yourself.
A full chapter gives practical tips on how to become an effective intercultural communicator.
Annotated lists of further reading and free access to online SAGE journal articles assist you in your research.
A companion website (https://study.sagepub.com/liu2e) provides you with exercise questions, as well as extended reading lists.
This book will guide you to success in your studies and will teach you to become a more critical consumer of information.
Introduction: Communicating in a Culturally Diverse Society Part 1: Challenges of Living in a Global Society Contributors to cultural diversity Necessity and benefits of intercultural communication Join the debate: Will globalization result in the disappearance of local cultures? Case study: Migration and diversity in Australia Part 2: Understanding Communication The multifaceted nature of communication Models of communication Current issues theorizing communication Communication and culture Join the debate: Universal or culture-specific theories of communication? Case study: hanging out in the public square Part 3: Understanding Culture Definitions and components of culture Characteristics of culture Subcultures Join the debate: Are we what we eat? Case study: mobile banking in rural Papua New Guinea Part 4: The Influence of Culture on Perception Stages of the perception process The influence of culture on perception Perception and intercultural communication Join the debate: Is ageism the fear of our future self? Case study: How are eastern Europeans perceived by the West? Part 5: Cultural and Value Orientations Hofstede's cultural dimensions Hall's high-and-low-context cultural dimension Kluckhohn and Strodtbeck's value orientations Schwartz's cultural value theory Intercultural communication ethics Join the debate: Should same-sex marriage be accepted across the world? Case study: Museums as a site of culture Part 6: Categorization, Subgroups and Identities Social categorization and identities Subgroup memberships and identities Identities and intercultural communication Join the debate: Is identity what we have or what we perform? Case stuy: South African identity and apartheid in South Africa Part 7: Verbal Communication and Culture The components and characteristics of verbal codes Language, culture, and discourse Cultural variations in verbal communication Language and identity Join the debate: 'Do the limits of my language mean the limits of my world?' Case study: How is politeness expressed across cultures Part 8: Nonverbal Communication and Culture Characteristics and functions of nonverbal codes Types of nonverbal communication Influence of culture on nonverbal communication Join the debate: How can we lie with our body language? Case study: Nonverbal expressions in politcis - the case of Vladimir Putin Part 9: Immigration and Acculturation Migration and cultural diversity Diversity and multiculturalism Culture shock and acculturation orientations Cross-cultural adaptation Join the debate: to what extent should migrants be encouraged to maintain their heritage culture? Case study: the cronulla riots Part 10: Developing Relationships with Culturally Different Others Dimensions and characteristics of human relationships Stages of human relationship development Culture and human relationship development Developing intercultural relationships Join the debate: Does communication technology bring us closer or set us further apart? Case study: Love by arrangement in India Part 11: Managing Intercultural Conflicts Potential sources of intercultural conflict Conflict stages and conflict management approaches and styles Influence of culture on conflict management Join the debate: When can conflict lead to productive and positive outcomes in workplaces? Case study: Hollywood celebrity activism in war-torn societies Part 12: Mass Media, Technology, and Cultural Change Globalization, technology, and mass media Mass media and symbolic social reality Mass media and cultural change Join the debate: Will the print media still maintain a place in the digital age? Case study: OhmyNews in South Korea Part 13: Becoming an Effective Intercultural Communicator Homogenization and fragmentation Globalization and localization Developing intercultural competence Join the debate: Will our attitudes become more 'provincial' in the global economy? Case study: Doctors without borders