IP Telephony Using CallManager Express Lab Portfolio provides a hands-on approach to learning the basic principles of voice over IP (VoIP) to build a voice-enabled network for the small to medium-sized business. As you work through the 51 labs in the book, you learn how to deploy a basic phone system using a CallManager Express-capable router. You install, configure, and customize Cisco(R) IP Phones to work in an IP Telephony environment as well as with traditional analog telephony devices. Each chapter begins with an explanation of the converging technology used within that chapter's labs and, where necessary, includes a refresher on routing and switching topics so that you can properly set up the labs. The collection of labs features clear objectives, equipment needs, alternative methods, and probing questions. Additionally, the book includes a command reference as one of the six supplemental appendixes. All the material has been written and tested with students in a live classroom environment: * Labs enable you to deploy a progressively more layered VoIP environment as you complete the labs in each chapter.
* Paper exercises help you work through and reinforce your understanding of fundamental topics such as dial plans, IP addressing, and dial peers. * Case Study labs present the material in scenarios that combine the methods learned in the previous chapters so that you apply your knowledge to a specific scenario or task. Pulling together various concepts simulates the real-world environment where things are rarely assigned one step at a time. The Lab Portfolio can be used as a supplement to any textbook used to teach CVoice or CallManager Express. It can also be used as a standalone resource for anyone wanting to learn the basics of IP Telephony. After completing all the exercises and hands-on labs in this book, you will know how VoIP works and be well prepared to configure the technology in a small to medium-sized business. Use this Lab Portfolio with: Cisco IP Communications Express: CallManager Express with Cisco Unity Express ISBN: 1-58705-180-X Voice over IP Fundamentals, Second Edition ISBN: 1-58705-257-1 This book is part of the Networking Technology Series from Cisco Press(R), the only authorized publisher for Cisco Systems(R).
Cheryl A. Schmidt is a full-time faculty member in the network engineering technology department at Florida Community College at Jacksonville (FCCJ). She has a master's degree in computer and information resource management. Schmidt started her career in computers while in the Navy. She has been working on computers and networks ever since. For the past ten years, she has taught courses such as computer repair, CCNA, CCNP, VoIP, QoS, and wireless. FCCJ is one of the few Cisco Academy Advanced Training Centers for CCNP, wireless, and security. Schmidt lives with her husband and children in Jacksonville, Florida. Ernie Friend is the director of academic systems at Florida Community College at Jacksonville (FCCJ). FCCJ is one of the largest community colleges in the United States, with more than 60,000 students. Friend manages the Network Engineering Technology Department at FCCJ. He previously managed the college's network and computer infrastructure. Friend has a bachelor's degree in electronics management. He spent more than ten years in the Navy, managing several computer-based aviation repair facilities. He has managed computer and networking departments for more than 14 years at the college. He continues to explore and teach the latest networking technologies.
Chapter 1 Traditional Phone and IP Telephony Overview of Traditional Phone Networks Understanding Basic Analog Technologies More Connectivity Lab 1-1: VoIP Ports Lab 1-2: IP Telephony Terms Lab 1-3: Installing Cisco CallManager Express (CME) Task 1: Configure the TFTP Server Task 2: Update and Install the Cisco CME IOS Chapter 2 Router, Integrated Switch, and IP Phone Basic Configuration Overview of VoIP Basic Configuration Basic Requirements for VoIP Implementation VLAN Review IP Phone Connectivity Options Special Commands for the Labs Lab 2-1: Connecting the IP Phone to a Switch Task 1: Understand the Power Capability of Switches Task 2: Cable the IP Phone to an Inline Power Switch/Switch Module Task 3: Cable the IP Phone to a Noninline Power Switch/Switch Module Lab 2-2: Resetting a Cisco IP Phone Task 1: Provide Power to the Switch Task 2: Reset the Cisco IP Phone Lab 2-3: IP Addressing with IP Telephony Lab 2-4: Configuring a Cisco CallManager Express-Capable Router and an Integrated Switch Task 1: Select a Pod Number Task 2: Erase the Configuration from the Router and Switch Module Task 3: Perform Basic Router Configuration Task 4: Configure the Router Switch Module Ports Task 5: Verify VLAN Configuration Task 6: Save the Router Configuration Lab 2-5: Configuring a Cisco CallManager Express-Capable Router with an External Switch Task 1: Select a Pod Number Task 2: Erase the Router Configuration Task 3: Assign a Router Name and Cable Task 4: Configure Layer 3 Trunking Task 5: Configure the Routing Protocol Task 6: Erase the Switch Task 7: Assign a Switch Name Task 8: Configure Layer 3 Access to the Switch Task 9: Enable the Management VLAN Task 10: Configure a Switch Port as a Trunk Port Task 11: Create VLANs on the Switch Task 12: Test Connectivity Across the Trunk Task 13: Configure Switch Ports for IP Phones Chapter 3 Managing and Configuring Cisco VoIP Devices IP Telephony IP Addresses DHCP Option 150 PC IP Addressing ephone-dn Cisco Network Assistant Lab 3-1: Configuring VoIP Using the telephony-service setup Program Task 1: Configure the Cisco IP Phones Using the telephony-service setup Command Task 2: Verify Connectivity Between the Cisco IP Phones Task 3: Connect a PC to the Cisco IP Phone Port, and Verify the Configuration Task 4: Erase and Reboot the Router Lab 3-2: Manually Configuring a CME Router for VoIP Phones Task 1: Configure a DHCP Pool for Cisco IP Phones Task 2: Verify and Optionally Load the Cisco Firmware File Task 3: Perform Basic Router Configuration for a Cisco IP Phone Task 4: Verify Cisco IP Phone Registration Task 5: Add Configuration for a Second Cisco IP Phone Lab 3-3: Connecting a Second IP Phone Using the auto assign Command Task 1: Add a Second Cisco IP Phone by Using the auto assign Command Task 2: Connect and Verify the Phone Configuration Lab 3-4: Using the Quick Configuration Tool to Set Up Cisco CME Task 1: Install the QCT Software Task 2: Configure the QCT Software Lab 3-5: Using Cisco Network Assistant Task 1: Preconfigure the Router and Switch/Switch Module Task 2: Install the Cisco Network Assistant Software Task 3: Configure the Cisco Network Assistant Software Chapter 4 Dial Plans and Dial Peers Types of Dial Peers Destination Patterns Ports and Session Targets Call Legs Lab 4-1: Single-Router Dial Peer Exercise Lab 4-2: Single-Router Wildcard Dial Peer Exercise Destination Pattern Wildcard Digits Lab 4-3: Two-Router Wildcard Dial Peer Exercise Lab 4-4: Four-Router Wildcard Dial Peer Exercise Lab 4-5: Complex Two-Router Wildcard Dial Peer Exercise Chapter 5 Configuring VoIP Ports FXS and FXO Interfaces T1 Interfaces Lab 5-1: Configuring FXS Connectivity Task 1: Verify FXS Capability Task 2: Connect and Configure the Analog Phone Lab 5-2: Configuring FX0 Connectivity Task 1: Configure the FXO Interface Task 2: Configure the Dial Peer Task 3: Verify FXO Connectivity Lab 5-3: Configuring T1/PRI Connectivity Task 1: Verify That the Router Has T1 Capability Task 2: Configure the ISDN Switch Type Task 3: Configure the T1 Controller Task 4: Configure the Dial Peers Task 5: Test Connectivity Chapter 6 Digit Manipulation Digit Stripping and Prefixes Forward Digits Number Expansion Translation Rules Using the translation-rule Command Number Slice Lab 6-1: Translation Rule Exercise 1 Task 1: Complete Table 6-6 Lab 6-2: Translation Rule Exercise 2 Task 1: Complete Table 6-7 Task 2: Verify the Translation Rules in Table 6-7 Task 3: Complete Table 6-8 Task 4: Verify the Translation Rules in Table 6-8 Lab 6-3: Configure Translation Rules for the Help Desk Task 1: Verify Phone Connectivity Task 2: Configure Translation Rules for the Help Desk Lab 6-4: Configure Translation Rules for 1-800 Numbers Task 1: Verify Phone Connectivity Task 2: Configure and Test the Second FXS Port Task 3: Configure a Translation Rule for 1-800 Numbers Lab 6-5: Testing and Troubleshooting Translation Rules Task 1: Verify Phone Connectivity Task 2: Test Translation Rules Task 3: Debug Translation Rules Chapter 7 Configuring Inter-Pod Connectivity Digit Manipulation Class of Restriction (COR) Lab 7-1: Configuring T1/PRI Connectivity Between Two Pods Task 1: Verify Connectivity Between Phones Task 2: Verify Inter-Router Connectivity Task 3: Verify Cisco IP Phone Connectivity Between Sites Lab 7-2: Configuring COR Task 1: Configure COR Parameters Task 2: Apply the COR with a Dial Peer or Directory Number Task 3: Test the COR Lab 7-3: Configuring Inter-Pod Serial Connectivity Task 1: Configure Serial Interface Connectivity Task 2: Configure the Dial Peer Task 3: Test the Configuration Task 4: Reconfigure the Codec Chapter 8 GUI and IOS Intermediate Administration Web Administrators Phone User Accounts ephone Versus ephone-dn Blind Transfers and Consultative Transfers Call Park System Message Intercom Feature Paging Group Modifying the Customer Administrator Account with XML Lab 8-1: Configure the GUI for the System Administrator Task 1: Install the GUI Cisco IOS Files Task 2: Configure the GUI Interface Task 3: Configure a Speed Dial Task 4: Configure the System Time Lab 8-2: Configure the GUI for the Customer Administrator Task 1: Create a Customer GUI Administrator Task 2: Review Changes to the Router Configuration Task 3: Test the New Account Task 4: Optionally, Modify the New Account Task 5: Optionally, Test the Modified Account Lab 8-3: Configure the GUI for the Phone User Task 1: Create a Phone User Account Task 2: Manage the IP Phone Using a Phone User Account Lab 8-4: Configure Call Transfer and Call Forward Task 1: Configure Call Transfer and Call Forward Task 2: Examine Call Forward Features Lab 8-5: Configure and Use Call Park Task 1: Configure the CME Router for Call Park Task 2: Test the Call Park Feature Lab 8-6: Customize the IP Phone Task 1: Customize the IP Phone Display Task 2: Reset and Verify the Phone Display Task 3: Perform More GUI Customization Lab 8-7: Configure the Intercom Feature Task 1: Configure the Intercom Task 2: Test the Intercom Configuration Lab 8-8: Configure a Dialable Intercom Task 1: Configure the Dialable Intercom Task 2: Test the Dialable Intercom Lab 8-9: Configure Paging Groups Task 1: Configure the Paging Groups Task 2: Test the Paging Groups Task 3: Configure a Combined Paging Group Task 4: Test the Combined Paging Group Chapter 9 H.323 Intersite VoIP H.323 MGCP SIP A More In-Depth Look at H.323 Gatekeeper and Gateway E.164 Number Registration H.323 Gatekeeper Configuration H.323 Gateway Configuration Lab 9-1: Simple H.323 Between Two Pods Task 1: Verify Connectivity Task 2: Configure and Test the Routers for Serial Connectivity Task 3: Configure a Loopback Interface and Routing Task 4: Configure the H.323 Dial Peers Task 5: Test the Dial Peers Lab 9-2: H.323 with a Gatekeeper and Analog Phones Task 1: Verify the IOS Version Task 2: Configure Inter-Router Connectivity Task 3: Configure the Gatekeeper Task 4: Configure the Gateway Portion of the Gatekeeper Task 5: Configure the Gateway Router Task 6: Configure the FXS Dial Peers Task 7: Configure the VoIP Dial Peers Task 8: Test H.323 Connectivity Lab 9-3: H.323 with Analog and IP Phones Task 1: Verify Analog Phone Connectivity Task 2: Configure IP Phone Connectivity on the Gatekeeper Task 3: Configure IP Phone Connectivity on the Gateway Task 4: Configure and Test the Gatekeeper for IP Connectivity Task 5: Manually Register the IP Phone with the Gatekeeper Chapter 10 VoIP Quality of Service and Security Overview of VoIP Quality of Service Switch Quality of Service NBAR Overview of VoIP Security Common Router Security Techniques VoIP Router Security Techniques Lab 10-1: Configuring AutoQoS on a Router Using an Integrated Switch Module Task 1: Verify Default QoS Switch Module Settings Task 2: Enable AutoQoS Task 3: Verify AutoQoS Settings Task 4: Modify and Verify AutoQoS Parameters Task 5: Remove AutoQoS Lab 10-2: Configuring AutoQoS on a Router and External 3550+ Switch Task 1: Verify Default QoS Switch Module Settings Task 2: Enable AutoQoS on the Router Task 3: Verify AutoQoS Settings Task 4: Enable AutoQoS on the Switch Task 5: Modify and Verify AutoQoS Parameters Task 6: Remove AutoQoS Lab 10-3: Using NBAR Task 1: Verify IP Phone Connectivity Task 2: Enable NBAR Task 3: Verify the Effects of NBAR Task 4: Remove NBAR Lab 10-4: VoIP Security Measures Task 1: Verify Phone, PC, and Router Connectivity Task 2: Restrict Phone Registration Task 3: Protect and Test GUI Management Task 4: Configure IP Phone Activity Monitoring Task 5: Prevent Toll Fraud Chapter 11 Unity Express Overview of Unity Express Configuration Voice Mail SIP MWI Business Hours Schedule Night Service Bell Lab 11-1: Accessing Unity Express for the First Time Task 1: Verify Connectivity and Installed Files Task 2: Configure the Router for Unity Express Task 3: Choose Options in the Initial Configuration Dialog Task 4: Configure Basic Unity Express Components Task 5: Test Voice Mail Lab 11-2: Configuring Unity Express from a Web Interface Task 1: Verify Phone and PC Connectivity Task 2: Prepare the Router and Unity Express for Web Access Task 3: Configure Voice Mail Using the Web Interface Task 4: Test Voice Mail Task 5: Configure and Test the MWI Lab 11-3: Configuring Business Hours and Night Service Bell Features Task 1: Verify IP Phone and PC Connectivity Task 2: Configure the Business Hours Settings Task 3: Verify the Business Hours Settings Task 4: Configure the Night Service Bell Task 5: Test the Night Service Bell Chapter 12 Case Studies Case Study 12-1: Configuring Cisco CallManager Express Connectivity Between Two Pods Task 1: Create a New IP Addressing Scheme Task 2: Create a New Five-Digit Dial Plan Task 3: Build and Configure a Two-Router Voice Network with CME Task 4: Configure an Analog Phone on Each Router Task 5: Verify IP Phone and Analog Phone Connectivity Case Study 12-2: Elementary School (Multiple CMEs) Case Study 12-3: IT Company 1765 fm.qxd 11/15/06 6:14 PM Page x Appendix A Reference Tables Appendix B Command Reference Appendix C Installing a Unity Express AIM in a 2811 Router Appendix D Configuring the Adtran Dial Plan Appendix E Resetting 7970 Cisco IP Phones Appendix F Configuring Cisco IP Communicator 1587131765TOC111606
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