ISO 9001: 2000 for Small Business: Implementing Process-Approach Quality Management

ISO 9001: 2000 for Small Business: Implementing Process-Approach Quality Management

By: Arpad Gaal (author)Hardback

1 - 2 weeks availability

Description

ISO 9001:2000 for Small Business Management: Implementing Process-Approach Quality Management demonstrates how a process-approach quality management system performs in the real work environment. The book gives you an ISO based quality management tool, featuring the year 2000 requirements for ISO 9001. It includes the quality system manual, the operating procedures, and the forms that small to mid-sized businesses need. All this makes it possible for you to use this system immediately - without having to hire costly outside consultants. Gaal introduces a system for managing product quality problems through prevention - examining every stage of a product's life cycle - instead of just focusing on manufactured goods at the end of the production line. The author identifies the core departments that impact the planning, implementing, and executing of the customer's purchase order requirements from the beginning to the end of the product's life-cycle. The Quality Systems Manual and the Quality Operating Procedures streamline the process for small business applications where low overhead and multiple job assignments dominate. The most important part of manufacturing is the shop. This is where the product is made and where the problems are concentrated. Problems come in documents, processes, and methods with different impact on product quality or the way you achieve it. Using an innovative approach, ISO 9001:2000 for Small Business: Implementing Process-Approach Quality Management shows you how to resolve these issues.

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Contents

Guidance General Information The Training Metrics The Quality System Manual The Quality Operating Procedures The Forms Conversion Methods Training Metrics Training Metrics QOP 001 - Contract Review Training Metrics QOP 002 - Control of Document and Data Training Metrics QOP 003 - Control of Purchases Training Metrics QOP 004 - Control of Customer Supplied Products Training Metrics QOP 005 - Product Identification and Traceability Training Metrics QOP006 - Inspection and Test Control Training Metrics QOP 007 - Control of Inspection, Measuring, and Test Equipment Training Metrics QOP 008 Control of Inspection and Test Status Training Metrics QOP 009 - Control of Nonconforming Products Training Metrics QOP 010 - Internal Quality Audits Training Metrics QOP 011 - Management Review Training Metrics QOP 012 - Performance Standards (Put-Thru) Quality System Manual Overview to the Quality System Manual Quality System Contract Review Design Control Document and Data Control Purchasing Control of Customer Supplied Product Product Identification and Traceability Process Control Inspection and Testing Control of Inspection, Measuring, and Test Equipment Inspection and Test Status Control of non-conforming Product Corrective and Preventive Action Handling, Storage, Packaging, Preservation, and Delivery Control of Quality Audits Training Servicing Statistical Techniques Quality Operating Procedures (QOP) Overview Quality Operating Procedure 001 - Contract Review QOP 002 Control of Documents and Data QOP 003 - Control of Purchases (internal) QOP 004 - Control of Customer Supplied Product QOP 005 - Product Identification and Traceability QOP 006 - Inspection and Test Control QOP 007 - Control of Inspection, Measuring, and Test Equipment QOP 008 - Control of Inspection and Test Status QOP 009 - Control of Non-Conforming Products QOP 010 - Internal Quality Audits QOP 011 - Management Review QOP 012 - Performance Standard (Put-Thru) Forms Manual Overview Purchase Order Review Sheet Maintenance Record Quality Operating Procedure Blank RFQ Worksheet RFQ, PO, and Amendment Log Non-Conforming Material Report (NCMR) Non-Conforming Material Report Register Job Traveler Amendment to Procedures Document Issuance Control (QSM, QOP) Control of Customer Documents Rejected Material Ticket Acceptance Material Ticket Hold Ticket Record of Received Materials Training Log Purchase Order (internal) Inspection Report Inspection Report Continuation Sheet Calibration and Status Record Audit Schedule Audit Plan (Reporting) Rework/Repair Record Waiver Report Shipping Log Supplier Survey Questionnaire Material Identification Tag Packing Slip Certificate of Conformance Receiving Log Issue and Traceability of Customer Drawing Password and Inspection of Stamp Control Operator Product Verification Record Management Review Status Record Supplier Survey Form (short form) Source Inspected Product Approval Supplier Corrective Action Request Customer Complaint and Evaluation Report Training Evaluation Sheet Appendices Appendix 1 - Matrix to Show Alignment of the QSM to ISO 9001/2000 Appendix 2 - Book Recommendation Appendix 3 - Lessons Learned Sheet Appendix 4 - Book Summary

Product Details

  • publication date: 28/06/2001
  • ISBN13: 9781574443073
  • Format: Hardback
  • Number Of Pages: 576
  • ID: 9781574443073
  • weight: 1324
  • ISBN10: 1574443070

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

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