A clear and comprehensive guide to quickly set up a cost-effective Quality Management System
Revised and expanded, the new edition of this easy-to-understand guide provides practical information on how to set up a cost-effective ISO 9001:2000 compliant Quality Management System. With comprehensive coverage of the meaning, history and requirements of the current ISO 9000 standard, the book explains how businesses can easily and efficiently satisfy customer requirements for quality control and quality assurance. Four years into the current version of ISO 9001, the new edition of this valuable book incorporates the hard-won experiences of working with the standard, together with direct, accessible and straightforward guidance that is proven to work.
New material in this edition covers:
* The Application of the Eight Principles of Management
* Audit Basics
* Compatibility with other Management Systems and Standards
* Comprehensive Summary of the ISO 9001:2000 Requirements
* Continual Improvement Methods
* Guidance on the Six Mandatory Requirements for Written Procedures
* Process Improvement Tools - including Six-Sigma Techniques
* Process Metrics
* Setting of Quality Objectives
* The 21 Specific Requirements of Management
* The Application of Information Technology in Quality Management
Ray Tricker is the Principal Consultant of Herne European Consultancy Ltd - a company specialising in ISO 9000 Management Systems - and is also an established author. He served with the Royal Corps of Signals (for a total of 37 years) during which time he held various managerial posts culminating in being appointed as the Chief Engineer of NATO's Communication Security Agency (ACE COMSEC). Most of Ray's work since joining Herne has centred on the European Railways. He has held a number of posts with the Union International des Chemins de fer (UIC) (e.g. Quality Manager of the European Train Control System (ETCS)) and with the European Union (EU) Commission (e.g. T500 Review Team Leader, European Rail Traffic Management System (ERTMS) Users Group Project Co-ordinator, HEROE Project Co-ordinator) and currently (as well as writing books!) he is busy assisting small businesses from around the world produce their own auditable Quality and/or Integrated Management Systems to meet the requirements of ISO 9001:2008, ISO 14001 and OHSAS standards. He is also a UKAS Assessor for the assessment of certification bodies for the harmonisation of the trans-European high speed railway network.
Introduction; What is Quality; What is a Quality Management System; The History of Quality Standards; Who produces Quality Standards; What is ISO 9000:2000; How quality helps during a Product / Service Life Cycle; Who Controls Quality in an Organisation; What are the Purchaser's Responsibilities; What are the Supplier's Responsibilities; What to do once the QMS is established; Quality Management and Computer Technology; Annex A - ISO 9001:2000 - A Summary of Requirements; Abbreviations and Acronyms; References; Glossary; Useful addresses; Index