It Comes with the Territory: Handling Problem Situations in Libraries (2nd Revised edition)

It Comes with the Territory: Handling Problem Situations in Libraries (2nd Revised edition)

By: Anne M. Turner (author)Paperback

1 - 2 weeks availability


The mission of libraries is to meet the information needs of the people they serve - but daily, sticky situations arise that make this tough to do. Reports of peepers, use of the library by the homeless for sleeping, inappropriate Internet use by patrons; encounters with offensive personal hygiene, skateboarding in the stacks, the threat of violence, one's role as a babysitter for latchkey children, censorious complaints. Is there an upswing or are librarians just more sensitized? How do libraries meet these demands? From the perspective of a working director, this thoroughly updated and revised edition ("a must for a 1 sizes and types of libraries" - Library Journal) is a commonsense guide to setting fair and appropriate behavior rules and training staff in how to implement them evenhandedly and with reasonably good humor. Policies for exhibit and meeting room use; issues surrounding street people, the mentally ill, and substance abusers, sexual deviancy and parental child abuse in the library; community censorship; confidentiality of library records; general security; and unaccompanied children, including protecting them and seeing to their emergency medical needs.

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Product Details

  • publication date: 31/05/2004
  • ISBN13: 9780786418879
  • Format: Paperback
  • Number Of Pages: 213
  • ID: 9780786418879
  • weight: 363
  • ISBN10: 0786418877
  • edition: 2nd Revised edition

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

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