ITIL Foundation All-in-One Exam Guide (All-in-One)

ITIL Foundation All-in-One Exam Guide (All-in-One)

By: Jim Davies (author)Paperback

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Description

ITIL (R) Foundation All-in-One Exam Guide This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam. Covers all exam topics, including: * ITIL fundamentals * The service lifecycle * Service strategy * Service design * Service transition * Service operation * Continual service improvement * ITSM in the real world CD ICON Electronic content includes: * Complete practice exams * Videos from the author * PDF copy of the book

About Author

Jim Davies is an ITIL Expert, ISO/IEC 20000 Consultant, the Director of ServiceSense LTD, and a member of the British Computer Society, itSMF UK, and the Institute of Management (UK). As an ITIL-certified trainer with more than 40 years of experience, he has helped over 1,200 candidates attain their ITIL Foundation certification, with a 98% pass rate. Davies served as an IT-specialist logistics officer in the Royal Air Force for more than 27 years.

Contents

Chapter 1: ITIL Fundamentals Chapter 2: The Service Lifecycle Chapter 3: Service Strategy Chapter 4: Service Design Chapter 5: Service Transition Chapter 6: Service Operation Chapter 7: Continual Service Improvement Chapter 8: ITSM in the Real World Case Studies Appendix A: Implementation Overview Appendix B: ITSM Qualifications Structure Appendix C: Buzz Phrase Generator Appendix D: About the CD/Download Quick Review Guide Glossary

Product Details

  • ISBN13: 9780071841603
  • Format: Paperback
  • Number Of Pages: 450
  • ID: 9780071841603
  • weight: 472
  • ISBN10: 0071841601

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