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ITIL (R) Foundation All-in-One Exam Guide
This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam.
Covers all exam topics, including:
* ITIL fundamentals
* The service lifecycle
* Service strategy
* Service design
* Service transition
* Service operation
* Continual service improvement
* ITSM in the real world
Electronic content includes:
* Complete practice exams
* Videos from the author
* PDF copy of the book
Jim Davies, ITIL Expert, ISO/IEC 20000 Consultant, Distinguished Professional in IT Service Management at the priSM Institute, member of the itSMF UK, is the Director of ServiceSense Ltd, an ITSM consulting business. He is an ITIL-certified trainer with more than 40 years of experience in the management and development of computer systems and their supporting services covering military, government, and commercial areas. Awarded itSMF UK 2013 Trainer of the Year, Jim Davies has helped more than 1,200 candidates towards achieving their ITIL foundation certification with a 98% pass rate. He served as an IT-specialist logistics officer in the Royal Air Force for over 27 years, leaving in the rank of Squadron Leader.
Chapter 1: ITIL Fundamentals Chapter 2: The Service Lifecycle Chapter 3: Service Strategy Chapter 4: Service Design Chapter 5: Service Transition Chapter 6: Service Operation Chapter 7: Continual Service Improvement Chapter 8: ITSM in the Real World Case Studies Appendix A: Implementation Overview Appendix B: ITSM Qualifications Structure Appendix C: Buzz Phrase Generator Appendix D: About the CD/Download Quick Review Guide Glossary