ITIL Foundation All-in-One Exam Guide
By: Jim Davies (author)Mixed Media
Take the ITIL Foundation certification exam with complete confidence This all-new, ITIL-endorsed study guide prepares readers for the challenging ITIL v3 Foundation certification exam and offers 100% coverage of all exam topics. The book takes candidates through the latest ITIL Foundation v3 (2011) syllabus and thoroughly explains the fundamentals of IT Service Management and ITIL processes. ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 accurate practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that readers are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as a study tool AND an on-the-job reference that will serve readers well beyond the exam. * Fully describes the essentials of IT Service Management and the five stages of the service lifecycle * Electronic content consists of practice exams, videos from the author, worksheets, and a quick review guide * Written by itSM UK's 2013 Trainer of the Year and ITIL Champion
Jim Davies is an ITIL Expert, ISO/IEC 20000 Consultant, the Director of ServiceSense LTD, and a member of the British Computer Society, itSMF UK, and the Institute of Management (UK). As an ITIL-certified trainer with more than 40 years of experience, he has helped over 1,200 candidates attain their ITIL Foundation certification, with a 98% pass rate. Davies served as an IT-specialist logistics officer in the Royal Air Force for more than 27 years.
Chapter 1: ITIL Fundamentals Chapter 2: The Service Lifecycle Chapter 3: Service Strategy Chapter 4: Service Design Chapter 5: Service Transition Chapter 6: Service Operation Chapter 7: Continual Service Improvement Chapter 8: ITSM in the Real World Case Studies Appendix A: Implementation Overview Appendix B: ITSM Qualifications Structure Appendix C: Buzz Phrase Generator Appendix D: About the CD/Download Quick Review Guide Glossary
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- ID: 9780071841603
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