Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services

Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services

By: J. M. Juran (author)Hardback

Up to 2 DaysUsually despatched within 2 days

£34.39 RRP £42.99  You save £8.60 (20%) With FREE Saver Delivery


Building on the experiences of scores of companies and hundreds of managers, J.M. Juran, the world-renowned quality pioneer, presents a new, exhaustively comprehensive approach to planning, setting, and reaching quality goals. Employing three case examples which encompass the three major sectors of the economy -- service, manufacturing, and support, he offers a practical plan for companies to achieve strategic, market-driven goals by following a structural approach to planning quality. Quality, according to Juran, has become a prerequisite for business success. He cites the loss of market share, failure of products, and waste as results of poor quality planning. Juran provides a set of universal steps which can be used in the basic managerial process to establish quality goals, identify customers, determine customer needs, provide measurement, and develop process features and controls to improve business tactics. The author gives new emphasis to setting quality goals, planning in "multifunctional" processes, establishing data bases for quality planning, motivating managers and the work force, and introducing quality planning into organizations.

About Author

J. M. Juran is the founder and Chairman Emeritus of Juran Institute, Inc. He is the author of Juran on Planning for Quality and Juran on Leadership for Quality (both Free Press) and has received over thirty awards and medals for his innovations and contributions in quality control.


Preface and Acknowledgments1. How to Think About Quality Planning 2. Establish Quality Goals3. Identify the CustomersAppendix: Then and Now in Quality Control4. Determine Customer Needs5. Provide Measurement6. Develop Product Features7. Develop Process Features8. Develop Process Controls: Transfer to Operations9. Strategic Quality Planning10. Multifunctional Quality Planning11. Departmental Quality Planning12. The Data Base, Motivation, Training13. Quality Planning for the Taurus: Case Example14. Decisions for the Consumer Price Index:Case Example15. Replanning the Product Development Process:Case ExampleEpilogue: What Should I Do Next? GlossaryReferencesIndex

Product Details

  • ISBN13: 9780029166833
  • Format: Hardback
  • Number Of Pages: 538
  • ID: 9780029166833
  • weight: 742
  • ISBN10: 0029166837

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

Prices are for internet purchases only. Prices and availability in WHSmith Stores may vary significantly