Juran's Quality Essentials: For Leaders

Juran's Quality Essentials: For Leaders

By: Joseph A. DeFeo (author)Hardback

Only 2 in stock

£27.89 RRP £30.99  You save £3.10 (10%) With FREE Saver Delivery


Dr. Juran's life work on quality-boiled down to a concise guide to creating a strong, successful, globally competitive enterprise Dr. Joseph Juran was a true visionary in the field of quality, and his words continue to inspire. One of his main mantras was "Take care of the quality, and the rest will take care of itself." This work is devoted to just that-taking care of the quality. In it, the Juran Institute team presents the leadership values, beliefs, and actions of top companies, and identifies the strategies that have resulted in measurable success. Juran's Quality Essentials offers succinct, field-tested methods applicable to any industry, from service to manufacturing, and includes realistic timetables of implementation. This unique resource describes three universal quality management methods: 1. designing innovative products and services; 2. creating breakthroughs in current performance; and 3. assuring repeatable and compliant processes. Reveals how to align quality goals and methods to a company's strategic plan Provides a transformation model and roadmap Demonstrates how executive leadership is the key to a company's quality revolution-and how to make quality happen. Filled with insider tips for staying adaptable and using a benchmark to sustain performance Shows how to apply planning, control, and improvement to quality leadership for competitive advantage

Create a review

About Author

JOSEPH A. DEFEO is a leading business management consultant and successor to Dr. Juran as President of Juran Institute. He is recognized worldwide for his expertise in enabling companies to achieve organizational excellence. Mr. DeFeo's varied areas of expertise include coaching executives to understand the key factors in driving organization-wide change programs and deploying breakthrough management principles like Lean Six Sigma, strategic planning, and business process optimization. For more than 25 years, he has worked in more than 30 countries teaching leaders pragmatic methods to attain excellence. JOSEPH M. JURAN was the international thought leader in the quality management field for more than 70 years and continues to be considered the father of modern-day quality management. He named the universal concept of the "vital few and the useful many" as the Pareto Principle, which we know today as the 80/20 rule. As an original member of the Board of Overseers, Dr. Juran helped to create the U.S. Malcolm Baldrige National Quality Award. He was the founder of Juran Institute, Inc., and author of more than 20 books.

Product Details

  • publication date: 01/06/2014
  • ISBN13: 9780071825917
  • Format: Hardback
  • Number Of Pages: 304
  • ID: 9780071825917
  • weight: 576
  • ISBN10: 0071825916

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

Prices are for internet purchases only. Prices and availability in WHSmith Stores may vary significantly