Kaizen Strategies for Customer Care: How to Create a Powerful Customer Care Program and Make it Work (Financial Times Series)
By: Pat Wellington (author)Paperback
More than 4 weeks availability
"At last a book to show you in very practical terms what real changes you have to make to become truly customer focused." - Cannon Ltd. A proven framework to implement a customer-focused strategy using the nine basic principles of Kaizen.
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- ID: 9780273614722
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