Kaizen Strategies for Customer Care: How to Create a Powerful Customer Care Program and Make it Work (Financial Times Series)

Kaizen Strategies for Customer Care: How to Create a Powerful Customer Care Program and Make it Work (Financial Times Series)

By: Pat Wellington (author)Paperback

More than 4 weeks availability

Description

"At last a book to show you in very practical terms what real changes you have to make to become truly customer focused." - Cannon Ltd. A proven framework to implement a customer-focused strategy using the nine basic principles of Kaizen.

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Product Details

  • publication date: 27/10/1995
  • ISBN13: 9780273614722
  • Format: Paperback
  • Number Of Pages: 256
  • ID: 9780273614722
  • weight: 719
  • ISBN10: 027361472X

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

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