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Key Concepts in Hospitality Management (Sage Key Concepts Series)

Key Concepts in Hospitality Management (Sage Key Concepts Series)

By: Roy C. Wood (editor)Paperback

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Description

"Accessibly written and thoughtfully edited, making it essential reading for those studying hospitality and embarking on a career in the industry." - Peter Lugosi, Oxford School of Hospitality Management "This text is a fascinating read... Roy Wood has spent 25 years teaching, researching and writing on the hospitality industry - much of that learning is here in this book." - Erwin Losekoot, Auckland University of Technology "All different aspects of the hospitality industry are elaborated on... All in all a wonderful course book for for our students!" - Claudia Rothwangl, ITM College This book covers the major concepts students are likely to encounter throughout their study within the hospitality management, giving a comprehensive and up-to-date overview as well as providing engaging everyday examples from around the world. A leading figure in the field, Roy Wood has successfully gathered international contributors with direct experience of hospitality management and the hospitality industry as a whole, ensuring the academic, geographical and practical integrity of the book. Key Concepts in Hospitality Management is written for undergraduate students and those studying short postgraduate or executive education courses in hospitality management, events management, tourism management and leisure management.

About Author

Dr Roy C Wood FHEA, FIH, Hon. FCHME, has enjoyed a varied career in hospitality education and training. Amongst the positions he has held are: Professor of Hospitality Management at The Scottish Hotel School, University of Strathclyde, Glasgow; Principal and Managing Director of IMI Institute of Hotel and Tourism Management in Luzern, Switzerland, a private university college; Dean of the Oberoi Hotels Centre of Learning and Development (responsible for both the corporate management training centre and the corporate apprenticeship programme); and Chief Operating Officer of the Gulf Hospitality and Tourism Education Company in Bahrain. Since February 2010 Roy Wood has been Professor in International Hospitality Management at NHTV Breda University of Applied Sciences, The Netherlands. Dr Wood is the author, co-author, editor or co-editor of 15 books and over 60 research papers in refereed journals as well as numerous other publications. His first book, Working in Hotels and Catering (Routledge, 1992; second edition 1997) remains a major reference point for the study of employment in the hospitality industry. He co-edited, with Dr Robert Brotherton, The Sage Handbook of Hospitality Management (2008) the current definitive reference work in the hospitality field, and was editor of Key Concepts in Hospitality Management (2013) also published by Sage.

Contents

Editor's Introduction - Roy C WoodAccommodation, Lodging and Facilities Management - Roy C WoodBeverages and Beverage Management - Gareth CurrieConsumer Behaviour in Hospitality - Bert SmitCustomer Relationship Management in Hospitality - Olaf W HermansDesign for Hotels - Geoff Maree Entrepreneurship in Hospitality - Stephen BallFood, Beverage and Restaurant Management - Gareth CurrieFood Production and Service Systems - Roy C WoodFranchising - E Hachemi Aliouche and Udo A Schlentrich Front Office Management - Simen KooiGastronomy and Haute Cuisine - Marc B StierandThe Hospitality Finance Environment - John MackillopHospitality and Hospitality Management - Bob BrothertonHospitality Management Education - Roy C WoodHotels, Hospitality and Sustainability - Frans MelissenHotels and the Internet - Peter O'ConnorHotels and Security - Protyush BanerjeeHousekeeping Management - Marina Brinkman-StanevaHuman Resource Management in Hospitality - Yvonne GuerrierIncome Statements in Hospitality Finance - Rob van GinnekenIndustry Structure and Sectors in Hospitality - Michael SchwarzInformation Technology in Hospitality - Peter O'ConnorInnovation in Hospitality - Marc StierandInvesting in Hotels - Constantinos VerginisMarketing in Hospitality - Sue Horner and John SwarbrookThe Meal Experience - Roy C WoodMeetings, Incentives, conferences, Conventions and Events/Exhibitions (MICE) - Udo A SchlentrichOperations Management in Hospitality - G Barry O'MahoneyOrganizational Behaviour in Hospitality - Yvonne GuerrierProcurement in Hospitality - Jane F Eastham and Alisha AliRevenue Management - Stan JosephiService Quality in Hospitality - G Barry O'MahoneyService, Service Industries and the Hospitality Sector - Roy C WoodStrategy and Strategic Management in Hospitality - Theodore BenetatosWomen, Gender and Hospitality Employment - Judi Brownell

Product Details

  • ISBN13: 9781446200698
  • Format: Paperback
  • Number Of Pages: 200
  • ID: 9781446200698
  • ISBN10: 1446200698

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