A proven decision management methodology for increased profits and lowered risks Knowledge Automation: How to Implement Decision Management in Business Processes describes a simple but comprehensive methodology for decision management projects, which use business rules and predictive analytics to optimize and automate small, high-volume business decisions. It includes Decision Requirements Analysis (DRA), a new method for taking the crucial first step in any IT project to implement decision management: defining a set of business decisions and identifying all the information business knowledge and data required to make those decisions.
* Describes all the stages in automating business processes, from business process modeling down to the implementation of decision services * Addresses how to use business rules and predictive analytics to optimize and automate small, high-volume business decisions * Proposes a simple "top-down" method for defining decision requirements and representing them in a single diagram * Shows how clear requirements can allow decision management projects to be run with reduced risk and increased profit Nontechnical and accessible, Knowledge Automation reveals how DRA is destined to become a standard technique in the business analysis and project management toolbox.
ALAN N. FISH is Principal Consultant in Decision Solutions with FICO: the leader in Decision Management. He is an authority in the use of business rules for decision management with innovations including new methodologies for decision service analysis, design, and development, in particular the technique of Decision Requirements Analysis (DRA). He has over twenty-five years of experience in implementing decision-making systems and has been responsible for many significant IT projects at the forefront of current technology. He has published numerous papers covering such diverse topics as rule-based systems, multi-agent systems, human factors, robotics, and process management.
Foreword ix Preface xi Acknowledgments xvii Chapter 1: The Value of Knowledge 1 The Economics of Knowledge 1 The Knowledgeable Business 7 Notes 14 Chapter 2: Decisions in the Business Process 15 Business Process Modeling 16 Decision Points and Decision Services 17 Redesigning Process Decisions 20 Originations Process Template 33 Approaches to Process Design 36 Notes 39 Chapter 3: Encapsulating Knowledge in Decision Services 41 Business Rules 43 Algorithms 52 Predictive Analytics 56 Putting It All Together 65 Notes 68 Chapter 4: Decision Requirements Analysis 71 Principles 72 Decision Requirements Diagram 73 DRAW 79 Notes 91 Chapter 5: Using DRA in Knowledge Automation Projects 93 DRA in Project Management 94 DRA in Knowledge Discovery 107 DRA in Design 115 DRA in Implementation 124 The Knowledge Production Line 131 Notes 133 Chapter 6: Common Decision Patterns 135 Implementation Types 135 Collaborative Decision-Making 147 Conclusion 155 Glossary 159 Suggested Reading 167 About the Author 171 Index 173