Libraries are creating dynamic knowledge bases to capture both tacit and explicit knowledge and subject expertise for use within and beyond their organizations. In this book, readers will learn to move policies and procedures manuals online using a wiki, get the most out of Microsoft SharePoint with custom portals and Web Parts, and build an FAQ knowledge base from reference management applications such as LibAnswers. Knowledge Management for Libraries guides readers through the process of planning, developing, and launching their own library knowledge base. This A-Z guidebook will teach you how to implement tools that will help your colleagues communicate, collaborate, share documents and files, and greatly clarify and simplify workflows through projects such as: *How to Create a Document Management System with Google Drive *How to Construct a Web-Based Knowledge Base Using Wiki Software *How to Set Up a Private Social Network for Your Staff with Yammer *How to Create an Organizational Commons with WordPress *How to Build a Library Intranet Site in Microsoft SharePoint *How to Create a Dynamic FAQ with Springshare's LibAnswers
Valerie Forrestal is an assistant professor at the City University of New York, and serves as the Web Services Librarian for the College of Staten Island. She has worked in academic libraries for over ten years, always in technology-based roles. She holds an MLIS, an MS in Service Oriented Computing, and an MA in Media Arts. Valerie has published and presented extensively on innovation and strategic collaboration in libraries and higher education, primarily focusing on UX-based web design and development, digital communications, and technology planning.
Foreword by Ellyssa Kroski Preface Acknowledgments Chapter One: An Introduction Chapter Two: Getting Started Chapter Three: Tools and Applications Chapter Four: Library Examples and Case Studies Chapter Five: Step-by-Step Library Projects Chapter Six: Tips and Tricks Chapter Seven: Future Trends Chapter Eight: Recommended Reading Index About the Author
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