Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation

Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation

By: Rob Ptacek (author), Jaideep Motwani (author), Richard Fleming (author)Paperback

1 - 2 weeks availability

Description

This title applies the concepts of Lean Six Sigma to the service industry. These concepts were developed in the manufacturing industry and have not been widely applied in the service space. The book uses a story telling approach about a cruise line in financial trouble that achieves turn around with Lean Six Sigma.

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About Author

Jaideep Motwani Allendale, MI; Chairperson and Professor of Management, Seidman College of Business; Grand Valley. State University. Rob Ptacek President and CEO, Competitive Edge Training and Consulting & Partner, Global Lean Institute, LLC. Richard Fleming Author.

Product Details

  • publication date: 01/12/2012
  • ISBN13: 9781606494073
  • Format: Paperback
  • Number Of Pages: 200
  • ID: 9781606494073
  • weight: 202
  • ISBN10: 1606494074

Delivery Information

  • Saver Delivery: Yes
  • 1st Class Delivery: Yes
  • Courier Delivery: Yes
  • Store Delivery: Yes

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