A fully updated, practical guideto Lean Six Sigma applications in the healthcare industry This thoroughly revised resource offers proven strategies for rapidly improvinghospital operations and quality of care while dramatically reducing costs. Thebook covers clinical and operational processes and shows how to save money,save time and save lives using Lean Six Sigma. All tools and methods apply toboth inpatient and outpatient services as well as to doctors' offices andhealthcare provider organizations. Lean Six Sigma for Hospitals:Simple Steps to Fast, Affordable, and Flawless Healthcare, Second Edition,teaches, step-by-step, how to transform a hospital in five days-from the frontdoor or emergency room all the way through discharge. Key aspects of patientflow and experience are analyzed in full detail. The trail of billing andcollections is examined to uncover and eliminate cash flow leaks. Throughout,real-world case studies from major hospitals illustrate successfulimplementations of Lean Six Sigma.
* Lays out tested methods tooptimize hospital operations and contain costs * Shows how to reduce rejected claims and minimize preventable patientharm * Written by a recognized Lean Six Sigma expert and author
Jay Arthur (Denver, CO), "The KnowWare Man," works with companiesthat want to fire up their profits using Lean Six Sigma. He is the author ofLean Six Sigma Demystified (2nd) and QI Macros SPC software forExcel. Jay has worked with Tenet, Kindred, Centura, Sutter Health, and ChristusHealthcare on projects to improve patient flow and to reduce clinical andoperational errors.