A hybrid methodology, Lean Six Sigma (LSS) is designed to accommodate global challenges and constraints by capitalizing on Six Sigma and Lean Thinking. LSS incorporates best practices from programs such as the International Organization for Standardization (ISO), Capability Maturity Model, and Total Quality Management.
International Lean Six Sigma practitioners must understand the dynamics of LSS, along with its cultural aspects and regulations. Lean Six Sigma: International Standards and Global Guidelines, Second Edition provides this understanding.
The book assumes that the overall goal of operational excellence is to ensure that organizational tasks and activities are being performed to the best of their process capabilities. It defines continuous improvement as activities that support and empower environments to make flexible decisions that lead to ongoing improvement and effectiveness. Coverage includes:
New global LSS standards
International implementation of process improvement programs
New international LSS applications
International Lean Six Sigma areas of competency
The book defines many of the terms popularized by process improvement programs, such as center of excellence and business transformation. It documents these practices and explains how to perform future activities in accordance with the recorded practices. Exploring international approaches to Lean Six Sigma, it details the new ISO Standard for Six Sigma and also addresses the role of project management in LSS.
Illustrating the synergies between Lean and Six Sigma and how they partner with other process improvement programs and initiatives, this book is an ideal study guide for those preparing to take the LSS Black Belt certification exam.
Terra Vanzant-Stern, PhD, is a PMP and Six Sigma Master Black Belt. She also holds certifications in SPHR/GPHR. Dr. Stern is the chair-elect for the American Society for Quality (ASQ) Lean Enterprise Division (LED). LED is the largest professional and trade association governing Lean principals. Dr. Stern chaired the ASQ Rocky Mountain Quality 2013 conference in February 2013 and speaks at regional conferences. Her most-recent book is Lean Six Sigma: International Standards and Global Guidelines. She was the recipient of the Educator of the Year award for the State of Colorado as well as Facilitator of the Year for the Lean Six Society. Dr. Stern is also the author of HR Concepts for Project Managers and Lean Six Sigma: Practical Bodies of Knowledge as well as a number of white papers on Leadership Development and Process Improvement. Her new book, Lean Project Management, will be publishing soon. Dr. Stern is a principal for SSD Global Solutions and has personally trained over 500 individuals for Lean Six Sigma certification. SSD Global Solutions was awarded the Lean Government contract for the State of Colorado, which was recently renewed for the 2014-2015 contract period.
SECTION I: NEW GLOBAL STANDARDS ISO 13053 International Standard for Six Sigma ISO 13053-1 ISO 13053-2 Introducing Lean Project Management PMI Certifications PRINCE2 Certifications The American Academy of Project Managers Self-Study International Lean Government The Lean Z Method for Government SECTION II: LEAN SIX SIGMA, OPERATIONAL EXCELLENCE, AND CONTINUOUS IMPROVEMENT Core Knowledge Define, Measure, Analyze, Improve, and Control Plan-Do-Check-Act DMAIC and PDCA Rapid Improvement or Kaizen Event Models Discussion Lean Six Sigma Basics Discussion Analytical Problem-Solving Tools Flowcharting Check Sheets Cause-and-Effect Diagram Histogram Pareto Chart Scatter Diagram Control Charts Discussion DMAIC Basics Overview of DMAIC Practice Exercises Define Process Mapping Project Charter SWOT Analysis Critical to Quality SIPOC Diagram Quality Function Deployment DMAIC WBS Affinity Diagram Kano Model Discussion Measure Detailed Process Map Benchmarking Scorecards Failure Mode and Effects Analysis Sigma Calculations Cp and Pp Indexes Measurement Systems Analysis Data Collection Plan Discussion Analyze Correlation Analysis The 5 Whys The Seven Tools for Process Improvement Statistical Thinking Statistical Process Control Stem-and-Leaf Diagram Type I and Type II Errors Design of Experiment Analysis of Variance Discussion Improve Project Plan Discussion Control ROI Calculations Sustainability 5S Plans Close-Out Activities Discussion Summary of DMAIC Discussion SECTION III: INTERNATIONAL IMPLEMENTATION OF PROCESS IMPROVEMENT PROGRAMS Additional Lean Six Sigma Tools Activity Network Diagram Box Plots Delphi Technique Gantt Chart Matrix Diagram Program Evaluation and Review Technique Prioritization Matrix Quality Function Deployment (also called QFD or House of Quality) Stem-and-Leaf Plot Discussion Quick Start Guide Discussion Leadership Challenge Discussion Change Management Discussion Training Models and Cultural Considerations The ADDIE Model Training Plans E-Learning Training Manuals Adult Learners Training in Different Cultures Discussion SECTION IV: NEW INTERNATIONAL LEAN SIX SIGMA APPLICATIONS A Brief History of Lean Six Sigma Lean Health Care Lean Six Sigma and the Medical Device Industry International Innovative Thinking and Design Malcolm Baldrige National Quality Award SECTION V: INTERNATIONAL LEAN SIX SIGMA AREAS OF COMPETENCY AND RESOURCE MATERIALS Index