About the Author
Mohamed Achahchah, PMP, Green Belt, LEAN Advanced, is currently a Logistics Fulfillment Manager at Philips Healthcare. He studied business administration and has 18 years of experience in global distribution management. He started working in a customer service desk handling complaints and claims and learned how important this feedback is for a company. In his further career, he gained experience in transportation management and learned the specifics of this business and the relation between quality, service and costs. Later on, he worked as project manager leading projects like network redesign studies and simulations, tenders, analyzing customer order behaviors, lead-time and cost reductions, carrier selections and implementations, analyzing self-steering teams and mini-companies and lead process surveys. He is PMP (R) and green belt certified. As advanced lean certified practitioner, he is currently working as a logistics manager at an international company and involved in implementing lean in a logistics environment. For feedback, ideas, questions, etc. please send an e-mail to firstname.lastname@example.org.