Covering every essential topic ranging from circulation and literacy instruction to reference and security, this benchmark text provides an up-to-date, broadly based view of library public service and its functions. * Covers all essential services of the library through completely reorganized and updated content that reflects the role of changing technologies in today's libraries * Presents many new chapters that address the topics of print collections, media collections, e-resources, computer access, social media, legal issues, ethical issues, funding and other fiscal issues, and the library as place
G. Edward Evans, PhD, is a semi-retired, award-winning author and Fulbright Scholar. He holds several graduate degrees in anthropology and library and information science. Margaret Zarnosky Saponaro, MLS, is librarian for journalism and hearing and speech sciences at the University Libraries, University of Maryland. Holland Christie, MLS, is the public services manager at the Flagstaff City-Coconino County Public Library where she supervises the Reference, Circulation, and Youth Services departments. Carol Sinwell, MLIS, EdD, is dean emeritus at Northern Virginia Community College (NVCC).
CONTENTS * Preface * PART I: BACKGROUND * Chapter 1: Introduction Chapter 2: Customer Service * PART II: CORE PROGRAMS AND SERVICES * Chapter 3: Reference Chapter 4: Instruction Chapter 5: Document Delivery Chapter 6: Circulation Chapter 7: Print Collections Chapter 8: Media Collections Chapter 9: eResources * PART III: SPECIALIZED PROGRAMS AND SERVICES * Chapter 10: Variations in Programs and Services Chapter 11: Computer Access Chapter 12: Social Media and Library Programs and Services * PART IV: OPERATIONAL ISSUES IN LIBRARY PROGRAMS AND SERVICES * Chapter 13: Legal Aspects Chapter 14: Ethical Aspects Chapter 15: Staffing Chapter 16: Safety Aspects Chapter 17: Assessment Chapter 18: Fiscal Concerns Chapter 19: Libraries as Place * Index
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- ID: 9781610696371
8th Revised edition
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