As society ages, long-term care services will not only become more competitive, but clients will also be more demanding. Health care professionals need to thoroughly understand seniors and their needs, just as administrators need to understand the motivations and challenges of their staff. This work provides insight into the needs of primary clients (aging individuals and their families) while recognizing the unique characteristics of core staff (nursing assistants and nurses). Each chapter presents the voices of essential individuals within long-term care organizations, from the seniors who use services to the administrators who develop and manage them. Through these voices, readers glimpse a typical day in a nursing home, assisted living facility, and home care agency. The characteristics and needs of all stakeholders in long-term care are analyzed from interviews and workplace observations. Never before has a collection of study results been collated to provide a rich, intimate portrait of the vital aspects of long-term care.
Listening to the Voices of Long-Term Care addresses the humanity behind these services, and prepares readers to provide more sensitive, responsive assistance to their clients.
Janet R. Buelow teaches in the health services administration program at the University of South Dakota. Since 1985, her research has focused on management practices and their impact on aging clients as well as the nursing staff in long-term care facilities. Her studies have been conducted in nursing homes, home care agencies, respite care centers, assisted-living facilities, and adult day care centers. She has examined the issues of long-term care in both highly urbanized areas and rural locations.
Part 1 Preface Chapter 2 The Long-Term Care System and Our Seniors Chapter 3 Voices of Aging Seniors Chapter 4 Voices of Frontline Staff Chapter 5 Voices of Nurses Chapter 6 Voices of Administrators Chapter 7 Comparison of Voices Chapter 8 Successful Programs and Strategies Part 9 Appendices Part 10 Index Part 11 About the Author